Endoscopy Receptionist

**Endoscopy Receptionist**

**Location**: Worthing

**Job Type**: Temporary

**Duration of booking**: Expected to last up to 2 months with possible extension

**Proposed start date**: ASAP

**Sector**: Healthcare

**Base: Hospital**

**Band**: 2

**Pay Rates**:£10.69 PAYE Inclusive of holiday pay, depending on skill and experience

**Working Days and Hours**:Monday to Friday, 8:30am - 4:30pm

**Hybrid Working**:Not available

**Job Summary**

To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis under the direction and supervision of senior colleagues. This job role covers: data entry to facilitate patientprocedure and outpatient appointment booking, the movement of case-notes around the trust and reception duties.

**Duties**
- Primary role to provide a reception service for patients attending appointments and procedures within endoscopy.
- Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.
- Demonstrate professional and helpful sensibilities when interacting with other staff members, especially the clinical teams and secretaries.
- Make all referral appointments in accordance with the templates and in line with Trust and JAG dictated RTT, diagnostic and planned surveillance waiting times. To negotiate with patients to book a suitable appointment, dealing sympathetically in sometimesdifficult situations whilst adhering to booking processes.
- Ensure each patient is loaded onto the correct waitlist with the appropriate procedure code onto the PAS system in line with the Trusts policies and guidelines.
- Ensure patients are booked to correct theatre lists by discerning the requirements from booking forms; ensuring Trust and JAG waiting times are adhered to.
- To ensure up to date clinic lists complete with current patient details and all relevant paperwork for the appointment is available on the day
- Ensure the patients mutually agree the date and time of their appointment within the set timeframe, ensuring no one breaches.
- Direct patient contact on Endoscopy reception; mindful of patient’s concerns or worries at attending for an endoscopy procedure.
- Deal with enquires and issues escalated to them in an efficient, polite and courteous manner, providing a caring compassionate, helpful and understanding service to patients, staff and the general public
- Handle difficult situations in a calm and professional manner; escalating to line management as appropriate.

**Questions**

Do you have experience working as a Receptionist in the NHS or Healthcare sector?

Do you have experience working as a receptionist, in customer service or patient interaction?

Do you have experience working in support face to face roles?

Do you meet the criteria above and available to start immediately?