Administrative Support Specialist
3 days ago
Administration and Clerical/Receptionist
Company Overview279 University Hospitals Sussex NHS Foundation Trust is looking for a highly motivated and enthusiastic individual to work as a receptionist in our busy Outpatient Departments.
Job DescriptionThis challenging role requires excellent customer service skills, the ability to work well under pressure, and effective communication with patients and staff of all levels. As a key member of our team, you will be responsible for greeting patients efficiently, booking appointments, and liaising with medical staff to ensure seamless clinic operations.
Main Duties- To greet patients in an efficient, friendly, and courteous manner.
- To book patients onto the PAS computer and check current details on the system for accuracy.
- Be able to make adjustments to patient details as required, in line with Trust policy, Data Quality, and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- To mutually agree and book follow-up appointments with patients as they leave the clinic.
- Cash up clinics effectively ensuring all secondary outcomes complete.
- To send out follow-up appointments for those unable to be booked at the time of the clinic.
- Liaise with the appropriate Consultants secretary or Cancel and Rebooks team if unable to book a follow-up appointment.
- Record upon arrival and resolve any hospital transport patient issues.
- Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organize received notes into order for clinics.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Supervise Red Cross/Clinical volunteers.
- Deal with telephone calls in a competent, friendly, helpful, and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Participate in the training and induction of new staff.
- Assist with investigations into complaints.
- Maintain confidentiality of information about patients, staff, and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the departments.
The estimated salary range for this position is £20,000 - £25,000 per annum, depending on experience.
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