Hospital Front Desk Coordinator
23 hours ago
The 279 University Hospitals Sussex NHS Foundation Trust is seeking a skilled and organized individual to work as a receptionist within our Outpatient Departments. As a key member of the clinical team, you will play a vital role in ensuring the smooth running of our departments and delivering exceptional patient care.
Key Responsibilities
- Greet patients in an efficient, friendly and courteous manner.
- Book patients onto the PAS computer and check current details on the system for accuracy.
- Make adjustments to patient details as required, in line with Trust policy, Data Quality and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- Book follow-up appointments with patients as they leave the clinic.
- Cash up clinics effectively ensuring all secondary outcomes complete.
- Send out follow-up appointments for those unable to be booked at the time of the clinic.
- Liaise with the appropriate Consultants secretary or Cancel and Rebooks team if unable to book a follow-up appointment.
- Record upon arrival and resolve any hospital transport patient issues.
- Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Supervise Red Cross/Clinical volunteers.
- Deal with telephone calls in a competent, friendly, helpful and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Participate in the training and induction of new staff.
- Assist with investigations into complaints.
- Maintain confidentiality of information about patients, staff and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the departments.
About the Role
This is a challenging role working across our various different Outpatient departments. You will be responsible for ensuring that patients receive a high-quality service, and that our departments run smoothly. You will be supported by experienced staff, and will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.
Requirements
To be considered for this role, you should have excellent customer service skills, be able to work well under pressure, communicate well with patients and other staff of all levels, and be able to operate effectively as part of a team or using your own initiative. A competitive salary of £21,692 - £23,665 per annum is offered, depending on experience.
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