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Reception Supervisor

4 months ago

Cambridge, United Kingdom University Arms Full time

**Job Ref**:UNI1191

**Branch**:Parker's Tavern

**Location**:Parker's Tavern, Cambridge

**Salary/Benefits**:Competitive Salary £14.07

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:42.5

**Posted date**:07/05/2024

**Closing date**:09/06/2024

The hotel consists of 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British restaurant bar, along with the adjoining library, bar, and ballroom.

Set in the heart of Cambridge, University Arms is the ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury, adorned with moments of enchanting discovery.

**WHAT WILL YOU BE DOING**

As a Reception Supervisor, you will be the lead host for our guests prior to arrival, during their stay and after returning home. You will ensure all guest preferences, expectations and special occasions are well prepared and delivered. You will find solutions to comments and ensure guests are completely satisfied through excellent cooperation with various departments. Your passion for service will make you an ambassador for an exceptional guest experience and inspire the team to make our guests feel valued.

**THE DUTIES**:

- Support the running of our day-to-day Front Office, inspiring our receptionists to create a memorable, effortless experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again.
- Work with all our teams on keeping our rooms nicely booked and help with any overbooking levels.
- Answer phones, sort out requests, and give recommendations in the local area.
- Work closely with our Housekeeping and Engineering teams to make sure everything is running smoothly when it comes to our guests’ stay.
- Monitor and coach all reception staff to ensure guest satisfaction.
- To observe and make certain that all staff on duty are aware of the security, health, and safety regulations.
- Being consistently aware of the hotels and local availability. Maximising all opportunities to sell rooms at the best possible rate.

**WHAT ARE WE LOOKING FOR IN YOU**
- At least 2 years experience supervising a front office team in a luxury hotel preferred.
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, and results-oriented with the ability to be flexible and work well under pressure.
- Fluency in English, secondary language preferred
- A passion for high-quality guest service with attention to detail and the ability to multitask.
- Proficient with Microsoft Office suite required and excellent knowledge of Opera.

**THE PERKS**

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

- Competitive salary
- Free meals on duty
- Uniform
- Team Member Incentives
- Team Member Parties
- Room and FB discounts across the Marriott portfolio

**RIGHT TO WORK**

**Why work at University Arms and Parker’s Tavern?**

We are passionate about Cambridge’s heritage, and want to share that with our guests in a context that is contemporary, thoughtful and engaging. We deliver an experience of considered modern luxury, and take pride in our work. If you are enthusiastic about your city and your work in the hospitality sector you will find working at the University Arms truly rewarding.