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Reception Supervisor

2 months ago

Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time
Job Summary

We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at the Holiday Inn Cambridge. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.

Key Responsibilities
  • Team Leadership: Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
  • Training and Development: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Departmental Coordination: Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Guest Relations: Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Revenue Management: Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Financial Management: Ensure accurate billing and payment procedures are followed.
  • Reputation Management: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
Requirements
  • Experience: Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Leadership Skills: Strong leadership and team management skills.
  • Problem-Solving Skills: Ability to work effectively under pressure and handle multiple tasks.
  • Technical Skills: Knowledge of hotel reservation and management systems.
  • Flexibility: Flexibility to work a variety of shifts, including weekends and holidays.
  • Customer Service: A commitment to delivering exceptional customer service.
About the Hotel

The Holiday Inn Cambridge is a luxurious hotel located in a serene lake in Impington, offering guests a peaceful stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. The hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health & fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.

At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.