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Hotel Reception Supervisor

2 months ago

Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly skilled and motivated individual to lead our hotel reception team as a Hotel Reception Supervisor. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring high standards are met, and providing exceptional customer service to our guests.

Responsibilities:

  • Manage and supervise the daily operations of the hotel reception, ensuring seamless guest experiences.
  • Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.
  • Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Benefits

  • Access to employee discounts on bedroom rates across the LGH hotel portfolio.
  • Participation in the IHG employee room benefit programme across their global portfolio.
  • Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
  • Eye care and legal advice.
  • Counseling sessions and hospital benefit plans.
  • Cycle to work scheme and wellbeing tips.
  • Recipe ideas and advice on keeping active and healthy living.
  • Wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line.
  • Team reward and recognition, free meals on duty, and free parking.

Ideal Candidate

  • Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.
  • Excellent problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • A commitment to delivering exceptional customer service.

Hotel

The Holiday Inn Cambridge is a serene oasis located by a peaceful lake in Impington, offering guests a tranquil stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health & fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.

At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.

About us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western. We are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.