Hotel Reception Supervisor

5 hours ago

Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time
{"h2": "Reception Supervisor Role at Holiday Inn Cambridge"}

We are seeking a skilled and motivated individual to lead our reception team at the Holiday Inn Cambridge. As a Reception Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and guiding a team of receptionists to deliver outstanding guest experiences.

Key Responsibilities
  • Team Leadership: Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
  • Guest Service: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Coordination: Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Problem-Solving: Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Performance Monitoring: Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Financial Management: Ensure accurate billing and payment procedures are followed.
  • Reputation Management: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
Benefits
  • Employee Discounts: Enjoy enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Employee Room Benefit: Access to the IHG employee room benefit programme across their global portfolio (terms and conditions apply).
  • Shopping Discounts: Receive shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Wellbeing Support: Enjoy free legal and money advice, counseling sessions, hospital and death benefit plans, cycle to work scheme, wellbeing tips and support fitness videos, recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line.
  • Team Recognition: Participate in team reward and recognition programmes, enjoy free meals on duty, and benefit from free parking.
Ideal Candidate
  • Experience: Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Leadership Skills: Strong leadership and team management skills.
  • Problem-Solving Skills: Ability to work effectively under pressure and handle multiple tasks.
  • Technical Skills: Knowledge of hotel reservation and management systems.
  • Flexibility: Flexibility to work a variety of shifts, including weekends and holidays.
  • Customer Service: A commitment to delivering exceptional customer service.
About the Hotel

The Holiday Inn Cambridge is ideally located by a serene lake in Impington, offering guests a peaceful stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health & fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.

At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.

About LGH Hotels Management

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

  • Hotel Reception Supervisor

    5 hours ago

    Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

    The OpportunityWe are seeking a highly skilled and motivated individual to lead our hotel reception team as a Hotel Reception Supervisor. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring high standards are met, and providing exceptional customer service to our guests.Responsibilities:Manage and...

  • Hotel Reception Supervisor

    7 hours ago

    Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

    The OpportunityWe are seeking a highly skilled and motivated individual to lead our hotel reception team as a Hotel Reception Supervisor. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring high standards are met, and providing exceptional customer service to our guests.Responsibilities:Manage and...

  • Hotel Reception Supervisor

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

    Job SummaryWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at LGH Hotels Management. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.Key ResponsibilitiesManage and...

  • Hotel Reception Supervisor

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

    Job SummaryWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at LGH Hotels Management. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.Key ResponsibilitiesManage and...

  • Reception Supervisor

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a seamless guest experience.Key ResponsibilitiesAct as a Service Champion for the Front of House,...

  • Reception Supervisor

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a seamless guest experience.Key ResponsibilitiesAct as a Service Champion for the Front of House,...

  • Reception Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time

    Job SummaryWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at the Holiday Inn Cambridge. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.Key ResponsibilitiesTeam...

  • Reception Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Holiday Inn Cambridge Full time

    Job SummaryWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at the Holiday Inn Cambridge. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.Key ResponsibilitiesTeam...

  • Hotel Reception Lead

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesAct as a Service Champion for the Front of House, ensuring that...

  • Hotel Reception Lead

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesAct as a Service Champion for the Front of House, ensuring that...

  • Hotel Services Supervisor

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom CaterShaw Recruitment Full time

    Job DescriptionCaterShaw Recruitment is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Member experience.Key Responsibilities:Operations Management: Oversee Rooms Division operations,...

  • Reception Supervisor

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front of House team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operates at the highest level.Key ResponsibilitiesAct as a Service Champion for the Front of House,...

  • Reception Supervisor

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Supervisor to join our team at Graduate Hotels. As a key member of our Front of House team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operates at the highest level.Key ResponsibilitiesAct as a Service Champion for the Front of House,...

  • Service Reception Supervisor

    4 hours ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled Service Reception Supervisor to join our Land Rover dealership in Bedford. As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest level of customer care and satisfaction are delivered at all times.Key...

  • Service Reception Supervisor

    2 hours ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled Service Reception Supervisor to join our Land Rover dealership in Bedford. As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest level of customer care and satisfaction are delivered at all times.Key...

  • Service Reception Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled Service Reception Supervisor to join our team at Marshall Motor Group. As a Service Reception Supervisor, you will play a crucial role in driving performance on our service reception and ensuring the highest level of customer care and satisfaction are delivered at all times.Key ResponsibilitiesProvide day-to-day...

  • Service Reception Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled Service Reception Supervisor to join our team at Marshall Motor Group. As a Service Reception Supervisor, you will play a crucial role in driving performance on our service reception and ensuring the highest level of customer care and satisfaction are delivered at all times.Key ResponsibilitiesProvide day-to-day...

  • Hotel Front Desk Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Graduate Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless operations.Key ResponsibilitiesLead and motivate a team of front...

  • Hotel Front Desk Supervisor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Graduate Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Graduate Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless operations.Key ResponsibilitiesLead and motivate a team of front...

  • Sales Operations Supervisor

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Gonville Hotel Full time £35,000

    Salary: £35,000 per annumWe are seeking a dedicated Sales Operations Supervisor to become a vital part of our esteemed team. Below is an overview of the role. If you possess the necessary skills and experience, we encourage you to consider this opportunity.Role Overview: In this position, you will manage and coordinate all facets of Sales & Event...