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Hotel Reception Supervisor

2 months ago

Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

Job Summary

We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor at LGH Hotels Management. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.

Key Responsibilities

  • Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
  • Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.
  • Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Benefits

  • Our enviable employee discounts on bedroom rates across the hotel portfolio.
  • Access to the employee room benefit programme across the global portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Requirements

  • Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.
  • Excellent problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • A commitment to delivering exceptional customer service.

About the Hotel

The Holiday Inn Cambridge is a luxurious hotel located in a serene lake in Impington, offering guests a peaceful stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. The hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health & fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.

At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.

About LGH Hotels Management

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western. We are committed to delivering exceptional customer service and providing a welcoming and comfortable stay for all our guests.