Customer Service Agent

5 days ago


Wrexham, United Kingdom T Brown Group Limited Full time

**T Brown Group are looking for experienced Customer Service Agents to join our team, based in our Wrexham office.**
- £20,592 per Annum**(_Starting Salary Only)_**:

- Ability to achieve up to £24,000pa with training
- _Occasional Weekend Work_
- _Shifted between the hours of 8.00am and 8.00pm._
- _40 hours per week_
- _33 days holiday (inclusive of Bank Holidays)_
- _Salary Sacrifice Pension Scheme_
- _Free DBS_

**What will you be doing?**
As part of the Customer Service Team, our Customer Service Agents are expected to provide an exceptional experience on all inbound and outbound calls to both client and tenant.

The successful Customer Service Agent will possess an exceptional telephone manner be able to advise residents of step-by-step progress on works, book appointments and provide both customer and clerical support, in turn ensuring the effective and efficientdelivery of administrative operations.
**What do you need?**
- Good level of spoken English
- Excellent communication skills
- Previous Customer Service experience
- Experience of High Volume, High Pressure Environments
- Inbound call/service centre experience
- Administration/Data inputting
- Able to work alone and within a team.
- Able to resolve problems quickly and smoothly.
- T Brown Group ("TBG") Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. _
- Whilst the Government guidelines concerning COVID have changed, the safety of our colleagues, partners, clients, and visitors, remains at the forefront of the business. We continue to adapt our interviewing processes and safety measures across all ouroffices including but not limited to hand sanitisation stations around the buildings, wearing masks, workstations being 2 meters apart. We will continue to review and adjust our approach as the situation changes_._



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