Customer Service Representative

14 hours ago


Wrexham, United Kingdom First Military Recruitment Ltd Full time
Job Summary

We are seeking a Customer Service Agent to join our client's team in Wrexham. As a key member of the contact centre, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service.

About the Role

The successful candidate will have experience working in a high-volume call centre environment, with strong communication skills and the ability to work under pressure. You will be responsible for:

  • Answering incoming calls and responding to customer queries
  • Resolving customer complaints and issues
  • Escalating complex issues to senior colleagues or management as needed
Requirements

To be considered for this role, you will need:

  • A minimum of 6 months' experience in a similar role, preferably in a sales or customer-facing environment
  • Excellent communication and interpersonal skills
  • The ability to work well under pressure and meet targets
  • Strong problem-solving and analytical skills
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £24,000 per annum, plus benefits including a pension scheme, 25 days annual leave, and an Employee Assistance Programme.



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