Customer Service Representative PALS

14 hours ago


Wrexham, Wrexham, United Kingdom This is an IT support group Full time

We are seeking a highly skilled Customer Service Representative PALS to join our team at Wrexham Maelor Hospital East Area and provide support across the wider North Wales service.

The successful candidate will report to the Patient Experience Manager and work closely with the Complaints team.

  • Secure engagement and assistance with resolving issues as they arise by actively networking and building relationships across the Health Board including Primary Care, collaborative organisations and the third sector.

The post holder will:

  • Deal with sensitive information in a professional manner ensuring all actions meet the statutory requirements within the Putting Things Right Guidance and Data Protection legislation.
About Our Organisation

This is an IT support group that provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

We offer a competitive salary of £25,500 per annum, plus benefits such as training and development opportunities, and a commitment to promoting equality and diversity.

The ideal candidate will have proven experience of working in customer services or related departments within a complex organisation, and be able to evidence Continuous Professional Development.



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