Call Handler Support Officer
7 months ago
An exciting opportunity has become available for an individual to join a dynamic and innovative team providing telephone advice and support to patients awaiting elective care. We are looking for individuals with passion, enthusiasm, dedication and a commitment to delivering excellence to join our team.
We work hard to find innovative ways to offer people waiting for elective care in Aneurin Bevan University Health Board an opportunity to talk to someone and optimise their health and well-being in preparation for their treatment.
Keep patients regularly informed and offering support while they wait
Assisting patients with referrals to community based facilities and support
Offer a single point of contact should patients need to contact us
Provide advice on Self-Management options
Provide reassurance and advice on what to do if their symptoms deteriorate
Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritisation
Offer alternative treatment options if appropriate
Incorporate review and checking of patient consent
The ability to speak Welsh is essential for this role.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
-
Claims Handler
7 months ago
Newport, United Kingdom Pertemps Network Group Full time**Claims Handler**: - 144103024**£23,000 - £27,000 Per Annum** - Full Time**Permanent** **Newport, Isle of Wight** **Insurance** **Job Description**: - Claims Handler - Permanent - Full Time Hours - £23 000 to £27 000 DOE - Due to expansion our client, a welcoming insurance agency based on the Isle of Wight, are seeking a claims handler to join...
-
Insurance Claim Handler
7 months ago
Newport, United Kingdom Acorn Recruitment Limited Full timeThis job is for an Insurance Claim Handler, where you will be joining an sstablished client in Newport. You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers. As a Claims Handler you will be expected to: - Effectively manage all elements of an insurance claim...
-
Claims Handler
7 hours ago
Newport, United Kingdom Hays Specialist Recruitment Limited Full timeClaims Handler job for leading law firm - Newport/Hybrid working Your new firm Our client is a leading law firm with offices located globally and working with over 2,500 colleagues. Acting for all of the UK's top-ten insurers, this commercial firm are currently looking for a Claims Handler to join their team based in Newport. Hybrid workingis available...
-
Call Handler
7 months ago
Newport, United Kingdom Sopra Steria Full timeDo you have a passion for delivering fantastic customer service with a background in contact centre, retail or hospitality and enjoy working in an fast-paced environment? If so read on, this could be the role for you! This is a fixed term contract position with flexible working hours between 8am to 6pm. SSCL are also able to offer amazing opportunities to...
-
Claims Handler
6 months ago
Newport, United Kingdom Yolk Recruitment Full timeClaims Handler Newport/Birmingham/ Leeds Hybrid and flexible working Yolk recruitment are working with a Top 100 international law firm who are looking to expand their successful personal injury team. We're hunting for bright minds to join this firm on a full-time, permanent basis. You don't need a cape of claims experience or a legal sword to apply....
-
Bed Services Call Handler/administrator
7 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe role of the post holder is to support the Bed Services Team in the management and delivery of bed Services across both Community and Hospital premises within the Aneurin Bevan catchment area. The post holder will have responsibilities supporting the Clinical Assessors with duties such as call handling patient and clinical colleagues relating to bed...
-
Bed Services Call Handler/administrator
6 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe role of the post holder is to support the Bed Services Team in the management and delivery of bed Services across both Community and Hospital premises within the Aneurin Bevan catchment area. The post holder will have responsibilities supporting the Clinical Assessors with duties such as call handling patient clinical colleagues relating to bed...
-
Client Claims Handler Clinical Negligence
8 hours ago
Newport, United Kingdom Yolk Recruitment Ltd Full timeClient Claims Handler (Clinical Negligence) UK - Newport - Highly regarded firm - Competitive Salary Yolk Recruitment is working with a local firm within the Clinical Negligence team. You will work as part of a dynamic team providing a wide range of advice to private and public sector bodies ranging from matters such as complex birth injury to care home...
-
Weekend On Call Care Responder
4 days ago
Newport, United Kingdom Home Instead Full timeCompany Description Home Instead Isle of Wight is an independently owned office based in Cowes that provides tailor-made care to individuals within the community. With having recently being awarded **Outstanding** by the Care Quality Commission, Home Instead strive to make a genuine difference to the lives of those we support by going truly _'Above and...
-
On-call Firefighter
6 months ago
Newport, United Kingdom Shropshire Fire and Rescue Service Full timeJob Introduction **On-call Firefighter - Newport** **About Us** Shropshire Fire and Rescue Service operates from 23 strategically located sites across Shropshire. The Service has 3 whole-time stations located in Shrewsbury, Telford and Wellington. On-call firefighters operate from 22 stations. The Service headquarters is in Shrewsbury and the Training...
-
Support Officer
6 months ago
Newport, United Kingdom Ministry of Justice Full timeSalary - £22,940 Number of jobs available - 11 Detail of reserve list - 12 Months Region - Wales City/Town - Newport Building/Site - NPS USK HOUSE NEWPORT, NP20 2AG Grade - AO Organisation Grade for MoJ - AO Post Type - Permanent Working Pattern - Full Time Role Type - Operational Delivery Will the successful applicant have line manager...
-
Call Centre Assistant
6 months ago
Newport, United Kingdom Specsavers Full time**Call Centre Admin Assistant** **Store: Specsavers Newport, Isle of Wight** **Hours: Full Time - to include Saturday working** **Up to £10.62 per hour starting salary** **Benefits: Discretionary bonus, Specsavers Perks, Health and Wellbeing Scheme, in store discounts** **_ Previous Admin or Call Centre experience required_** At Specsavers, our Call...
-
Emergency Call Taker
6 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full time999 CALL TAKER/HEALTH ADVISOR in our CLINICAL CO-ORDINATION CENTRE within the IOW NHS TRUST Band 3 - £22,816 - £24,336 (pro rata for part-time) Part-time Fixed Term Role to cover Maternity Leave We are recruiting for 999 and 111/999 call takers to join #TeamIOWNHS. Working from our Clinical Co-Ordination Centre, you will be the first line of support...
-
Support Officer
6 months ago
Newport, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 359180**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 11Contents Location About the...
-
Client Support Officer
9 hours ago
Newport, United Kingdom Absolute Recruitment (Newport) Limited Full timeAbsolute is operating as a recruitment agency for the supply of permanent opportunities. Our Newport based customer is recruiting a Client Support Officer to join them as soon as possible. **Job Purpose**: As First Line Support, you will be an experienced Microsoft Office user working as part of our team to provide support to our client user base. You...
-
Security Officer
2 days ago
Newport, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a Security Officer, you will be working based in a Port that handles the import of cars. You will be required to work as part of the security team, ensuring the welfare of staff and visitors and monitoring the day to day running of site. You will needto aid and support the team in various duties ranging from gatehouse duties, foot and car patrols, barrier...
-
Office Administrator
2 days ago
Newport, United Kingdom Vibe Recruit Full timeVibe Recruit are currently recruiting for a Office Admin to join our client based in Newport. **Main Responsibilities**: - Filing - Answering phone calls - Liaising with customers **Must have**: - Work on own initiative as well as part of a team - Experience taking phone calls - Willing to get involved in other duties outside of the daily office...
-
Health Advisor
7 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeJob Purpose To provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs. This will involve triaging patients using the Clinical Decision Support system appropriately to direct the patient to the correct service. Job Statement To work as an integral part of the Integrated Urgent...
-
Support Officer
6 months ago
Newport, United Kingdom Newport City Council Full time**Job information** Post No. PE1055 - Support Officer We currently have an exciting opportunity to join the Environmental Health Housing team. The team is responsible for the regulation of the private rented sector, including Houses in Multiple Occupation, and resolving a range of domestic and commercial public health/environmental issues. This role...
-
Emergency Call Taker/health Advisor
7 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full time999 and 111/999 CALL TAKER/HEALTH ADVISOR in our CLINICAL CO-ORDINATION CENTRE within the IOW NHS TRUST Band 3 - £22,816 - £24,336 (pro rata for part-time) Full-time/Part-time Permanent Role We are recruiting for 999 and 111/999 call takers to join #TeamIOWNHS. Working from our Clinical Co-Ordination Centre, you will be the first line of support for...