Support Officer

5 months ago

Newport, United Kingdom Ministry of Justice Full time

Salary
- £22,940

Number of jobs available
- 11

Detail of reserve list
- 12 Months

Region
- Wales

City/Town
- Newport

Building/Site
- NPS USK HOUSE NEWPORT, NP20 2AG

Grade
- AO

Organisation Grade for MoJ
- AO

Post Type
- Permanent

Working Pattern
- Full Time

Role Type
- Operational Delivery

Will the successful applicant have line manager responsibilities?
- No

Job description

**Proud to serve. Proud to keep justice going.**

Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.

This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.

**Your skills and experience**
- Proficient in using IT - helping users navigate our online systems, updating and processing case details.
- Be able to empathise with our customers.
- Be able to explain information clearly so our customers feel reassured, and they know what they need to do.
- Be flexible and adaptive to support business needs.
- Proactively resolve routine problems and escalate serious issues.

**For a full job description, please read supporting document 1 included below before applying.**

**Further details**

The office is open Monday-Friday from 07.30am to 06.00pm We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are 08.00am-04.00pm. All of our staff are expected to work 6 Saturdays per year on a rota basis.

Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively._ _We cannot facilitate requests for a particular work from home/working in the office schedule.

**Training**

There is a 1-week induction that is full time but can be worked from home, following this a full-time 7-week training academy will commence, this is office based / in person.

Welsh Job Description
- CY - CTSC AO Advert - Newport June '24.docx - 18KB
- Converted File CY - CTSC AO Advert - Newport June '24.docx.pdf - 41KB

Welsh desirable or essential
- Desirable

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information

**Working Arrangements & Further Information**

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

  • Support Officer

    5 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. PE1055 - Support Officer We currently have an exciting opportunity to join the Environmental Health Housing team. The team is responsible for the regulation of the private rented sector, including Houses in Multiple Occupation, and resolving a range of domestic and commercial public health/environmental issues. This role...

  • Curriculum Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003587 - Curriculum Support Officer - Multiply Project We have an exciting opportunity to recruit a Curriculum Support Officer to join Newport Adult Community Learning (ACL) team to provide a lead role in developing the curriculum and support the delivery of the Multiply project. 'Through the Multiply programme, the UK...

  • Business Support Officer

    5 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003849 - Business Support Officer - Digital Services Fixed Term for 2 Years An exciting opportunity has arisen for a Business Support Officer. This role is to provide high quality business support, management information, and administrative functions to support the Project Achivist working on the Council’s response to...

  • Business Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003586 - Business Support Officer - Multiply Project We have an exciting opportunity to recruit a Business Support Officer to join Newport Adult Community Learning (ACL) team to provide high quality business support, management information and administration functions to support the delivery of the multiply...

  • Corporate Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003178 - Corporate Support Officer Fixed term for 2 years This is an exciting opportunity to join Newport City Council as a Corporate Support Officer. As part of the wider Human Resources Service, you will provide direct PA/Business support to the three Heads of Service within the Corporate Service Directorate. You will...

  • Pastoral Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003607 - Pastoral Support Officer - Llanwern High School Llanwern High School is seeking to recruit a Pastoral Support Officer to provide support in addressing the needs of students who need support to overcome barriers to learning. The role will support individuals and groups of students to enable access to learning. Full...

  • Support Officer

    6 months ago

    Newport, United Kingdom Ministry of Justice Full time

    Salary 1 - £22,940 Number of jobs available 1 - 4 Detail of reserve list 1 - 12 Months Region 1 - Wales City/Town 1 - Newport Building/Site 1 - NPS USK HOUSE NEWPORT, NP20 2AG Grade 1 - AO Organisation Grade for MoJ 1 - AO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type 1 -...

  • Pastoral Support Officer

    5 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003842 - Pastoral Support Officer Llanwern High School Pastoral Support Officer (with a focus on attendance) 37 hours per week, term time only One-year fixed term contract (in the first instance) Llanwern High School is seeking to recruit a Pastoral Support Officer to provide support in addressing the needs of students...

  • Mobile Support Officer

    1 month ago

    Newport, United Kingdom Blue Arroww Full time

    Join Our Team and Help Keep Your Community Safe!Are you passionate about making a real impact? Join a respected local government organisation as a Mobile Support Officer (MSO) and be part of our essential Electronic Tagging Service Team. No experience? No problem! We provide full training.Why Apply?* Hands-on, meaningful work* Supportive, inclusive...

  • Support Officer

    5 months ago

    Newport, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 359180**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 11Contents Location About the...

  • Administrative Support Officer

    3 weeks ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    About the RoleWe are seeking a highly organized and efficient Administrative Support Officer to join our team at Aneurin Bevan University Health Board.The successful candidate will provide administrative support to the Serennu Children's Centre, acting as the first point of contact for visitors and liaising with the general public, staff, and other...

  • Care and Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. SS919.2 - Care and Support Officer Care & Support Officer Generic Job Advert Adult and Community Services, Residential Homes Contracted Hours & Base; Blaen-Y-Pant, 25 hours per week, on a rota system including morning, evening and weekend shifts Grade 4; Spinal Column Point 7-11 We are committed to providing quality person...

  • Fleet Support Officer

    3 months ago

    Newport, United Kingdom NHS Wales Shared Services Partnership Full time

    Job summary As a member of the Supply Chain, Logistics & Transport Supervisory team the Fleet Support Office will have responsibility for supporting the Transport Manager with the key elements of the Transport Services on all sites across the organisation and will be responsible for the day-to-day operational management of its maintenance, repair and...

  • Subject Support Officer

    7 months ago

    Newport, United Kingdom University of South Wales Full time

    Job description The Faculty of Computing, Engineering and Science is seeking to appoint a Subject Support Officer (SSO), who will provide individual, professional guidance to students allowing them to make an effective transition to higher education and to subsequently support them to succeed on their chosen degree pathway. Fundamentally, the post holder...

  • Customer Support Officer

    3 weeks ago

    Newport, United Kingdom Brook Street NMR Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on...

  • Cbs Support Officer

    6 months ago

    Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for CBS Support Officer 's who wish to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. We have various roles, ideally 37.5 hrs per week, full time but will also...

  • Commissioning Support Officer

    6 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN000055 - Commissioning Support Officer This post involves regular contact with social care providers to ensure that vulnerable people receive the services they need, and that providers are paid correctly for the services they deliver. We are looking for an individual with good I.T. and communication skills, who can build...

  • PMO Support Officer

    5 months ago

    Newport, United Kingdom UK Research and Innovation (UKRI) Full time

    **PMO Support Officer** **Partnerships & Change** **Swindon, Newport, or Billingham - flexible and hybrid working options** **Band C: £25,637** UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to...

  • Pastoral Support Officer

    5 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN002601 - Pastoral Support Officer Lliswerry High School - Pastoral Support Full time term time only Fixed Term until 31.08.24, Grade 5 SCP 12-17 (£26,421 - £28,770 pro rata) Working hours 08:00 - 16:00/08:30 - 16:30 Monday - Friday (37 hours) - Highly motivated and committed - Well organised and punctual with a...

  • Administrative Support Officer

    3 weeks ago

    Newport, Newport, United Kingdom Pertemps Cardiff Full time

    We are seeking an experienced Administrator to provide essential administrative support to our Plant Protection team. The successful candidate will be responsible for maintaining and organising records, files, and documentation related to plant protection.The role will involve liaising with other departments to ensure accuracy of documentation, providing...