Support Officer

7 days ago

Newport, United Kingdom Newport City Council Full time

**Job information**

Post No. PE1055 - Support Officer

We currently have an exciting opportunity to join the Environmental Health Housing team. The team is responsible for the regulation of the private rented sector, including Houses in Multiple Occupation, and resolving a range of domestic and commercial public health/environmental issues.

This role supports the Environmental Health Housing service by processing complaints from private sector tenants regarding housing conditions and completing the administration activities associated with the licensing of houses in multiple occupation.

Where possible this role resolves service requests from tenants regarding minor housing conditions by liaising with landlords (therefore you will be expected to carry a caseload of this type of work) and for more serious issues by allocating to senior officers within the team.

This role includes supporting all officers within the team and undertaking administrative duties including speaking with customers, updating/maintaining records, sending letters and entering of data. In addition, the role may involve site work to check schedules of work that officers have issued to landlords and to check property tenure and occupation.

You will need to show you have experience in an administrative field and have good IT and communication skills. You will have a minimum of 5 GCSEs (or equivalent) at grade C or above. The post requires you to demonstrate you have effective negotiation skills and be able to use tact and diplomacy when dealing with people. You will also need to show you have an ability to organise and prioritise to meet deadlines and handle high volumes of work.

Newport is a vibrant City with a bold vision to maintain a place where people choose to live, work, and stay. Newport City Council’s success can be attributed to forward thinking, a positive approach and the Council aims to deliver high-quality services that are continuously improving. This post offers a wide range of experience, challenges, and personal and professional development to the successful applicant.

In return for your commitment, we offer an open, friendly working environment with modern working practices and systems. Benefits include a generous annual leave entitlement, professional development, flexible and agile working, and free on-site parking.

Role Location - based at the Civic Centre, Newport, with the opportunity for hybrid office/home working.

The interview date will be confirmed shortly following shortlisting.

**Our values - Courageous, Positive and Responsible**
**Ein gwerthoedd - Dewr, Cadarnhaol, Cyfrifol

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