Claims Handler

Claims Handler

Newport/Birmingham/ Leeds

Hybrid and flexible working

Yolk recruitment are working with a Top 100 international law firm who are looking to expand their successful personal injury team. We're hunting for bright minds to join this firm on a full-time, permanent basis. You don't need a cape of claims experience or a legal sword to apply. What's your superpower? Extraordinary customer service skills that can light up a room Fear not - whatever the experience, this firm will put you through a legendary training program. This top firm are recognised for recognising your potential for growth and evolution.

What you will be doing as a Claims Handler:

- Provide timely and professional service to clients in managing pre-litigated cases within the motor department.
- Negotiate claims related to liability and damages within specified limits for pre-litigation cases.
- Serve as a knowledgeable point of contact for clients, demonstrating expertise aligned with your experience.
- Enhance your technical knowledge through training and relevant reading materials.
- Ensure strategies align with case values and remain informed about the firm's plans.
- Adhere to internal and external service level agreements, following data security protocols.
- Maintain accurate management information records.
- Achieve individual financial targets based on work type, charging basis, and experience.

What experience do you need as a Claims Handler:

- Prior customer service experience
- Proficiency in Microsoft Excel and Word.
- Strong organisational skills, including prioritisation and managing caseloads under pressure.
- Analytical ability to review evidence, identify issues, and inconsistencies.
- Balancing legal principles with commercial considerations.
- Strong interpersonal skills for effective teamwork and customer communication.
- Resilience for navigating telephone negotiations and receiving constructive feedback.
- Aptitude for learning and integrating new skills into claims handling capabilities.
- Alignment with the firm's Cultural Principles: Clear, Creative, Determined, and Supportive

This is what you will get in return:

- Hybrid working available.
- Competitive salary and generous benefits package.
- Real opportunity for growth and development.
- Potential for professional funding for further qualification such as Cilex or to qualify as a solicitor.

Are you interested in this position?