Claims Handler

Job Introduction
**What you will do**
- Provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in our motor department.
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value and maintaining an awareness of the firm's strategies and plans
- Comply with internal and external service level agreements, including handling confidential information in line with the firm's data security protocols
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)

**Who you are**
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills - The ability to organise their own caseloads, with the ability to work; thrive under pressure and to juggle competing demands on their time
- Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
- Interpersonal skills - The ability to work with a team, speak to customers on the telephone and a strong focus on providing a high level of customer service
- Resilience - The ability to stand their ground in telephone negotiations and to receive feedback
- Aptitude to learn - The ability to retain knowledge and implement new skills within their claims handling capabilities.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**

**What you need to know about applying