Health Advisor

6 months ago


Newport, United Kingdom Isle of Wight NHS Trust Full time

Job Purpose To provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs. This will involve triaging patients using the Clinical Decision Support system appropriately to direct the patient to the correct service. Job Statement To work as an integral part of the Integrated Urgent Care Team actively contributing to service improvements where appropriate. To have knowledge of facts, principles, processes and general concepts to carry out a range of duties.

Receive requests for assistance, treatment or care from the public, healthcare practitioners and/or other professionals. Interact with individuals using telecommunications, answering the calls in an efficient and courteous manner using organisational standards and protocols. Triaging patient calls using the appropriate Clinical Decision Support System ( CDSS). Accurately record, check or amend details on the call logging computer system.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUC/NHS 111 and 999 services Deal with direct requests for assistance, care or treatment using existing protocols and/or guidelines, by signposting patients to the appropriate care/service. Take appropriate action based on information received and disposition arrived at from CDSS Appropriately respond to significant changes in a patients condition and involve recognition and response to emergency situations Support the safeguarding of individuals as per local protocols and standards in ways which support rights, inclusion and wellbeing of individuals to keep themselves safe. Actively contribute to service improvements where appropriate Undertake coaching or mentoring with new healthcare advisors to support them and their use of CDSS and assisting new members of staff.



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