Inbound Customer Service Advisor

6 months ago


Nottingham, United Kingdom Distinct Recruitment Full time

Role: Customer Service Advisor

**Salary**: £24,452 + £750 annual bonus

Hours of work:
8.30am - 5.30pm Monday - Friday

*You will need to be available to work one in 8 Saturday mornings - 8.30am - 12.30pm

Hybrid working - 2 days from home 3 days office based

Location: NG2 Nottingham Accessible via public transport

Are you a caring and compassionate individual with a burning desire to help?

We are currently working within a people-focused healthcare business, providing a variety of high-quality medical products.

Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.

**What to expect day to day**:

- Contacting customers on a monthly basis, confirming orders and delivery details
- Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
- Processing prescriptions
- Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
- Dealing with customer complaints, responding to them appropriately and recording them
- Inputting customer details, keeping records accurate and up-to-date

**About you**:

- Customer service experience is essential
- Top-class communication and relationship-building skills

**Benefits**
- £750 Bonus
- 5% Pension
- 3x life assurance
- Health shield cash plan
- 25 days holiday (increase after three years of service - one extra day per year once 28 days is reached). - PLUS BANK HOLIDAYS

If you are interested in this role please click ‘APPLY NOW’.

**Job Type**: Permanent

**Salary**: Up to £24,452.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- What is your notice period?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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