Customer Service Advisor
6 months ago
Jim Steel Garages are currently looking for a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the principle point of contact for all customer communication while the vehicle is in our Retail Centre.
Alongside your customer first can do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
**Main Duties and Responsibilities**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to agreed policy’s
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible
**To be a success in this role, you will have**:
- Full clean driving licence (6 points or less)
- Previous experience in the role would be an advantage
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role
Hours are 8.00am till 5.00pm Monday to Friday
**Salary**: £26,000.00 to £30,000.00 per year
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Free parking
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Nottingham (required)
Ability to Relocate:
- Nottingham: Relocate before starting work (required)
Work Location: In person
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