Customer Service Advisor
6 months ago
**Customer Service Advisor - £26,000 - £28,000**
- Investigate and analyse customer concerns, providing accurate and timely responses.
- Collaborate with internal teams to address root causes and implement corrective actions.
**Communication**:
- Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
- Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
**Documentation and Reporting**:
- Document all customer interactions and escalations, maintaining accurate records.
- Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
**Customer Satisfaction**:
- Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
- Proactively seek feedback from customers to identify opportunities for improvement.
**Qualifications and Skills**:
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work collaboratively in a team environment.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company car
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
**Experience**:
- customer service advisor: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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