Customer Service Advisor

6 months ago


Nottingham, United Kingdom Durrants Full time

**Customer Service Advisor - £26,000 - £28,000**
- Investigate and analyse customer concerns, providing accurate and timely responses.
- Collaborate with internal teams to address root causes and implement corrective actions.

**Communication**:

- Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
- Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

**Documentation and Reporting**:

- Document all customer interactions and escalations, maintaining accurate records.
- Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

**Customer Satisfaction**:

- Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
- Proactively seek feedback from customers to identify opportunities for improvement.

**Qualifications and Skills**:

- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work collaboratively in a team environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

**Experience**:

- customer service advisor: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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