Customer Service Advisor

5 days ago


Nottingham, United Kingdom Naylor George Recruitment Full time

Customer Service Advisor £23,000

Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally.

As one of their team of Customer Service Advisors will be part of their first line customer support team that puts the customer at the heart of all they do in providing a world class experience to their very diverse customer base.

You will be responsible for monitoring and progressing all calls in line with contracted requirements which come in via a variety of channels. You will be working on various contracts in partnership with internal stakeholders and external 3rdparty suppliers.

In more detail your duties as Customer Service Advisor will include:

- Managing the end-to-end customer service experience within agreed SLAs and KPIs.
- Taking ownership of operational customer issues through to full resolution.
- Building strong working relationships with customers and internal / external stakeholders.
- Completing essential administrative tasks.
- Record all customer interaction within customer systems.

You will be expected to use the relevant IT tools as provided and required, adhere to agreed levels within their escalation process and to commercial efficiencies to achieve SLA requirements.,

The successful Customer Service Advisor must be resilient, flexible, able to thrive under pressure, demonstrate excellent planning and admin skills, the ability to use initiative, problem solve and also be a great team player who is self-motivated and projects a positive attitude.

Excellent interpersonal skills and an ability to work to tight deadlines a must along with a high degree of proficiency using Microsoft packages, in particular Word and Excel.

As a member of the customer service team, you will work Monday to Friday on a rotating 3 shift pattern: 08.00- 16.30, 09.00- 17.30, and 10.00- 18.30.

Due to the nature of your work, you will be required to pass SCC UK MoD clearance to perform this role.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Do you live in Nottingham?

**Experience**:

- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Technical support: 1 year (preferred)

Work Location: In person


  • Customer Advisor

    7 months ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...


  • Nottingham, United Kingdom Future Engineering Recruitment Ltd Full time

    **Customer Service Advisor** **Nottingham** **£20,000 - £21,000 Basic + Good Working Environment + Stability + Security + Healthcare + Pension + Great Package** Are you a customer service advisor with experience working in a technical environment looking to work for a company that can offer you job security and where you are valued? Work for an industry...


  • Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service both to inbound and outbound customers? Job Title**: Customer Service Advisor** Location**: Nottingham City Centre** **Salary**: £23,000 - £26,000 The finer elements of the job description: - Outbound calls to customers - Dealing with...


  • Nottingham, United Kingdom Pertemps Network Group Full time

    Based at East Midlands Airport (DE74 2SA), this Customer Service Advisor vacancy is an Airport Security Operative based role, in which you will be required to perform airport passenger screening duties on airport employees and passengers at security control point We are looking for passionate people who can provide the very best in Customer Service. For...


  • Nottingham, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Nottingham.** As a Customer Service Advisor you will provide** **property management** **and **tenancy administration support services** **to branches, landlords and tenants. We offer a clear, defined career path,...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom Pertemps Leicester Full time

    **Customer Service Advisor** Location: Nottingham **Salary**: £19,760 **The Company** My client who offers secure self-storage units for personal and business accounts is hiring for a customer service advisor. **Shift patterns for this role**: Shifts between the hours of 8am-6pm. **Employees are required to work one weekend in 3 weeks.(You will get two...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...


  • Nottingham, United Kingdom Machine Mart Full time

    **About the role** We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a...


  • Nottingham, United Kingdom Enva Full time

    **Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...


  • Nottingham, United Kingdom Machine Mart Full time

    **About The Role** We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a...


  • Nottingham, United Kingdom Machine Mart Full time

    **About The Role** We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a...


  • Nottingham, Nottingham, United Kingdom VF CORPORATION Full time

    About the RoleWe are seeking an exceptional Customer Care Advisor to join our dynamic eCommerce team in Nottingham. As a key contact for customers, you will deliver outstanding service via email, telephone, and online chat, providing personalized responses and exceeding customer expectations.As a Customer Care Advisor, your primary responsibility will be to...


  • Nottingham, United Kingdom Astute Recruitment Full time

    **Job Brief**: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. **Duties Include**: -...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...


  • Nottingham, United Kingdom Machine Mart Full time

    We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a regular basis -...


  • Nottingham, United Kingdom Harper Recruitment Group Full time

    **Job Role: Customer Service Advisor** **Salary: £15 per hour** **Location: Positions available in Nottingham, Leeds & Bristol** **Hours: Saturdays 10am-7pm** **Start Date: 30th April** Harper Recruitment Group are working in partnership with a leading global apparel company who are looking for part time customer service advisors to support for a minimum...