Customer Service Advisor
6 months ago
**Customer Services Advisor**
30 years in the making, and Badgemaster is now proud to hold the title as the UK’s leading and largest British badge manufacturer. Established in 1992, Badgemaster has evolved considerably from its humble beginnings, organically growing to a stand today as an industry leader, a dedicated multi
- million-pound badge making business. Today we service over 30,000 customers, processing on average 5,000 orders per week and an estimated 5 million people going to work every day wearing a
Badgemaster name badge.
Located in the village of Newstead, Nottinghamshire, we have great links to public transport including bus routes to Hucknall, Sutton in Ashfield/Kirkby in Ashfield and Mansfield. The train station is within walking distance with provides regular services to Worksop and Nottingham City Centre.
We are looking to hire a Customer Service Advisor to assist our Customer Services Team.
You will be fully engaged in the administration of customer sales orders and will manage the process of orders through from receipt to invoicing using the company’s CRM, Sage, and other IT solutions.
We are looking for an individual who is committed to providing excellent customer service and thrive in a busy and high-pressured environment
**Duties will include**:
- Answering internal order queries.
- Raising pro-forma invoices.
- Investigating customer rejects.
**The right person for this role, must**:
- Have previous customer service experience or have worked in a similar role.
- Be passionate about delivering excellent customer service.
- Be enthusiastic and motivated.
- Have great interpersonal skills.
- Have an excellent telephone manner.
- Have an intermediate knowledge of Microsoft Office programmes.
- Be hard working.
- Have outstanding writing skills and a keen eye for spelling and grammar as written communication is essential.
**Salary**: From £11.50 per hour
Expected hours: 36.5 per week
**Benefits**:
- Company events
- Employee discount
- Free parking
- On-site parking
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Nottingham (required)
Work Location: In person
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