Customer Service Advisor
6 months ago
The company
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
**What we expect**:
We are looking for a passionate Customer Service Advisor to join our National Service Team, who will report to our Customer Service Manager. This role will support the company's service business by logging customer and emergency call outs and dispatching to our engineers in line with customer and company SLA’s.
As a Customer Service Advisor, your day to day will include:
- Log and dispatch call outs raised by customers
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Provide support to the Branches with any callout related queries
- Engage in monthly completion of Net Promoter Score Customer surveys
- Updating our systems with the relevant information provided by branches
- Answering incoming calls in professional manner, logging the callouts and allocating engineers
- Answering autodialler calls and logging the callouts in Navision and allocating engineers
- Providing support to the Customers over the phone
- General Admin and KPI reporting
**Who we are looking for**:
- GCSE Maths and English
- Strong Microsoft Office and database skills.
- Experience working in a similar role
- Excellent Customer Service Skills
- Highly motivated, reliable and hardworking
- Positive attitude and effective communicator
- Excellent time management skills, highly organised, approachable and flexible
- Ability to manage many tasks and prioritise appropriately
- Strong organisational and people skills
- Consistently works to deadlines
**What we offer**:
- Monday to Friday (no weekends)
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
-
Customer Service/sales Assistant
6 months ago
Nottingham, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...
-
Ho - Customer Service Advisor
6 months ago
Nottingham, United Kingdom Quality Service Recruitment Full timeFancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom HireGiant Full timeHere at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Elizabeth Michael Associates Full time**Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...
-
Customer Service Advisor
7 months ago
Nottingham, United Kingdom Page Personnel Full timeReputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Enva Full time**Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Machine Mart Full timeWe have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a regular basis -...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom NXGEN Full timeNxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom 2Fawcett Recruitment Full timeRole: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Enva Full time**Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom People Solutions Full time**Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...
-
Customer Service Advisor
7 months ago
Nottingham, United Kingdom Durrants Full time**Customer Service Advisor - £26,000 - £28,000** - Investigate and analyse customer concerns, providing accurate and timely responses. - Collaborate with internal teams to address root causes and implement corrective actions. **Communication**: - Maintain open lines of communication with customers, keeping them informed throughout the escalation...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Enva Full time**Customer Service Advisor** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on the...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom TribePost Full time**Benefits**: - A competitive salary in a growing company committed to our people. - 29 days holiday incl. bank holidays. - Holidays increase with length of service. - Hybrid working. - Pension contributions. - Health scheme benefits. - Life Insurance (x 3 times salary). - Bike2Work Scheme. - Employee Assistance Program. - Free on-site parking. Enva is a...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Enva Full time**Customer Service Advisor** We are looking to recruit, two Customer Service Advisors to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on...
-
Sales and Customer Liaison Advisor
2 weeks ago
Nottingham, Nottingham, United Kingdom Domestic & General Service GmbH Full timeJob Title: Sales and Customer Liaison AdvisorJob SummaryWe are seeking a skilled Sales and Customer Liaison Advisor to join our team at Domestic & General Service GmbH. This is a fantastic opportunity for a motivated and customer-focused individual to work in a dynamic and supportive environment. The successful candidate will have excellent communication...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Badgemaster Ltd Full time**Customer Services Advisor** 30 years in the making, and Badgemaster is now proud to hold the title as the UK’s leading and largest British badge manufacturer. Established in 1992, Badgemaster has evolved considerably from its humble beginnings, organically growing to a stand today as an industry leader, a dedicated multi - million-pound badge making...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Quality Service Recruitment Full timeWe are currently recruiting an individual who has a proven track record as a within the business-to-business customer service and development sectors. Earn up to £33,000 within your first year following a genuine career path! QS Recruitment can offer you excellent earning potential with genuine career development and extensive ongoing training. **What...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Boots Full timeSummary Job Reference: - 210860BR Nottingham Support Office Permanent Full-time | Part-time **Customer Service Advisor** We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering...
-
Customer Service Advisor
6 months ago
Nottingham, United Kingdom Distinct Consultancy Group Full time**Customer Service Advisor - £22,368 + 33 Days Annual Leave + Free Parking + Career Progression + Growing Market Leading Business!** **The Company** We are working with a market leader who are experiencing significant growth. They have a clear path for future company growth and as such are looking to add a Customer Service Advisor to their team in...