Customer Service Advisor

7 months ago


Nottingham, United Kingdom Boots Full time

Summary
Job Reference:

- 210860BR
Nottingham Support Office

Permanent

Full-time | Part-time

**Customer Service Advisor**

We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every customer interaction.

**About the role**
In role you’ll be supported by our training team and mentors, to ensure you have all the knowledge, skills and confidence required.
For our Customer Service Advisor role, ideally we are looking for someone who can work between 25 - 37.5 hours per week and have full flexibility over our operating hours. Our operating hours are 8.30am - 7pm Monday to Friday and 8.45am - 5pm Saturday & Sunday. On bank holidays we are open 9.00am - 4.00pm.
Once you have completed 6 weeks of training, we can potentially consider a flexible, hybrid working approach, which includes a balanced mix of remote and office-based working.
Full-time salary: £21,312
To find out more about our Customer Support Centre,
- **click here**
**.**

**What you'll need to have**
- Strong computer knowledge
- Ability to work in a fast-paced environment
- Ability to multi-task effectively
- Problem solving skills
- Take ownership of your own performance
- Ability to show resilience during challenging conversations

**It would be great if you also have**
- Salesforce knowledge
- Contact centre experience

**Our benefits**
- Boots Retirement Savings Plan
- Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
- Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, and outdoor seating spaces
- Cycle to Work scheme
- 25 days holiday plus bank holidays (based on full time hours), with the option to buy more holidays once you have passed probation

**Why Boots**

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

**What's next?**

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.



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