Service Advisor

6 months ago

Nottingham, United Kingdom Performance Resourcing Midlands Full time

**Service Advisor**
Nottingham, Nottinghamshire

£26,000 Basic Salary plus Bonus Scheme.

We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Nottingham **area**.**

**PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.**

**The Role**

Our client is currently looking for an experienced **Service Advisor** who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.

**Your duties will include, but not limited to**:

- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to agreed policy’s
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

**Required Skills & Experience**
- Ideally full clean driving licence (6 points or less)
- Effective communication skills
- The ability to deliver customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in the role would be an advantage
- Previous experience in a target driven role

**Benefits include**
- Colleague discounts on new and used vehicle purchases, parts and servicing
- Eyecare & Wellbeing Centre
- Cycle to work scheme
- Access to a discount shopping portal with many high street retailers
- Charity fun days and activities
- Long Service recognition including additional holiday entitlement
- Car sales referral bonus
- Monthly newsletter communications, to keep you updated on company activity

**Working hours Monday to Friday 8am - 5.30 pm 1 hour lunch. Alternative Saturdays 8am - 1pm**

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Please visit the Performance Resourcing website to view our Privacy Policy.

**Performance Resourcing **have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

INDMID

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking
- Store discount

Supplemental pay types:

- Bonus scheme

**Experience**:

- UK Car Dealership Service Advisor: 1 year (required)

Licence/Certification:

- UK Driving Licence (required)
- UK Franchised Dealer Service Advisor Accreditation (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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