Service Advisor
7 months ago
**Service Advisor**
Nottingham, Nottinghamshire
£26,000 Basic Salary plus Bonus Scheme.
We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Nottingham **area**.**
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.
**The Role**
Our client is currently looking for an experienced **Service Advisor** who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.
**Your duties will include, but not limited to**:
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to agreed policy’s
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible
**Required Skills & Experience**
- Ideally full clean driving licence (6 points or less)
- Effective communication skills
- The ability to deliver customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in the role would be an advantage
- Previous experience in a target driven role
**Benefits include**
- Colleague discounts on new and used vehicle purchases, parts and servicing
- Eyecare & Wellbeing Centre
- Cycle to work scheme
- Access to a discount shopping portal with many high street retailers
- Charity fun days and activities
- Long Service recognition including additional holiday entitlement
- Car sales referral bonus
- Monthly newsletter communications, to keep you updated on company activity
**Working hours Monday to Friday 8am - 5.30 pm 1 hour lunch. Alternative Saturdays 8am - 1pm**
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Please visit the Performance Resourcing website to view our Privacy Policy.
**Performance Resourcing **have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
INDMID
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
- Store discount
Supplemental pay types:
- Bonus scheme
**Experience**:
- UK Car Dealership Service Advisor: 1 year (required)
Licence/Certification:
- UK Driving Licence (required)
- UK Franchised Dealer Service Advisor Accreditation (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Nottingham (required)
Work Location: In person
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