Transition and Transformation Customer Executive
6 months ago
**Standort**: UK - Hatfield, UK - London |
**Job-ID**:205404 |
**Geschäftsbereich**: IT Service Delivery/Managed Services |
**Karriere-Level**: Management; Berufserfahrene
**Deine Aufgaben**
Zu Deiner neuen Rolle gehört die Gesamtverantwortung für den Erfolg eines Managed Services Transition & Transformation Programms. Dies umfasst die Design
- und Pre-Sales-Anforderungen, von der Design
- und Vertragsphase über die T&T-Phase bis zur Übergabe in den Betrieb.
- Zusammenarbeit und fachliche Steuerung von internationalen Teams bei großen und komplexen T&T- Projekten
- Ermittlung und aktives Management strategischer Risiken sowie Risikobewertung
- Eskalationsinstanz für den T&T Programme Manager und den Kunden
- Sicherstellung von Ressourcen und Fachwissen aus dem Betrieb und von Dritten, damit die T&T zu den vereinbarten Kosten und innerhalb des vereinbarten Zeitrahmens geliefert werden kann
- Definition und Einhaltung der vereinbarten Kunden
- und internen Governance
- und Reporting-Anforderungen (d.h. primäre Kundenschnittstelle während der Service Take-on Phase)
- Verwaltung des T&T-Budgets
**Dein Profil**
- Mehr als 10 Jahre Erfahrung im Bereich IT/Programm/Projektmanagement
- Mehr als 5 Jahre Erfahrung im Bereich Managed Services/Outsourcing-Verträge (z. B. als Service Manager:in, Account Manager:in, Projektmanager:in)
- Nachgewiesene Erfahrung im Risikomanagement
- Erfahrung in der Förderung eines aktiven Netzwerks und überzeugende Einflussnahme auf alle wichtigen Stakeholder
- ITIL-Kenntnisse (ITIL Foundation-Zertifizierung)
**Wir bieten**
- **Stabilität** - Langfristig planen? Aber sicher Als Treiber der Digitalisierung sind wir seit mehr als 40 Jahren erfolgreich unterwegs.
- **Mobile Working & flexible Arbeitszeiten** - Vertrauen ist gut. Punkt.
- **Urlaub **- Auszeit gefällig? Mindestens 30 Tage Urlaub plus Brauchtumstage und bezahlten Sonderurlaub.
- **Weiterentwicklung **- Wir investieren in Dich: interne oder externe Trainings, Herstellerzertifizierungen, Fach
- oder Managementkarriere, Konferenzen, Mentoring oder Coaching u. v. m.
- **Kultur **- Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar - und einfach wir selbst.
- **Vorsorgeangebote **- Der Klassiker, erwähnen wir aber trotzdem: vermögenswirksame Leistungen und betriebliche Altersvorsorge.
**Über uns**
Computacenter ist ein internationales IT-Unternehmen mit einer 40-jährigen Erfolgsgeschichte. Allein in Deutschland bringen rund 7.000 Menschen die digitale Transformation voran: Sie entwickeln IT-Strategien, implementieren neue Technologien oder managen komplexe Infrastrukturen - für die Mehrheit der DAX-Unternehmen ebenso wie für große öffentliche Auftraggeber.
Als unabhängiger Partner aller führenden IT-Hersteller (wie z. B. Microsoft, Apple, IBM, HP, Cisco, Intel) sind wir in allen relevanten Technologiebereichen unterwegs: von Cyber Security, Cloud und Künstlicher Intelligenz über agile Software-Entwicklung bis hin zu Arbeitsplatzlösungen für die Smart Factory.
Und das Beste an uns? Ganz einfach: Die Menschen, die bei uns arbeiten, in ihrer Vielfalt, mit ihrem Potenzial und ihren individuellen Lebensentwürfen.
Klingt gut? Ist auch gut Jetzt bewerben.
**Deine Online-Bewerbung**
Wir freuen uns auf Deine Online-Bewerbung, unabhängig von Geschlecht, Alter, sexueller Orientierung, Nationalität, ethnischer und sozialer Herkunft sowie Religion. Bewerbungen von schwerbehinderten Menschen sind bei Computacenter willkommen und werden bei gleicher Eignung bevorzugt berücksichtigt.
**Startklar zum Bewerben?**
Das funktioniert am besten über unser Jobportal. Einfach auf den „Jetzt bewerben“-Button klicken und los geht’s
**Fragen zum Job?
-
Transition and Transformation Lead
6 months ago
Hatfield, United Kingdom Computacenter Full time**Location**: UK - Hatfield, UK - London | **Job-ID**:205404 | **Contract type**:| ** Business Unit**: IT Service Delivery/Managed Services **Life on the team** These exciting new role sits within the Transition and Transformation (T&T) team, a core part of Group Managed Services (GMS). Reporting directly into Michael Koenen the T&T Director, we have...
-
Transition and Transformation Customer Executive
6 months ago
Hatfield, United Kingdom Computacenter Full time**Transition and Transformation Customer Executive**: **Standort**: UK - Hatfield, UK - London | **Job-ID**:205404 | **Geschäftsbereich**: IT Service Delivery/Managed Services | **Karriere-Level**: Management; Berufserfahrene **Deine Aufgaben** Zu Deiner neuen Rolle gehört die Gesamtverantwortung für den Erfolg eines Managed Services Transition &...
-
T&t Customer Executive
6 months ago
Hatfield, United Kingdom Computacenter Full time**T&T Customer Executive**: **Location**: UK - Hatfield, UK - London | **Job-ID**:205404 | **Contract type**:|** Business Unit**: IT Service Delivery/Managed Services **Life on the team** Transition and Transformation Customer Executive The T&T Customer Executive has overall accountability for the success of a Managed Services high complexity Transition &...
-
Senior Ecommerce Executive
6 months ago
Hatfield, United Kingdom Ocado Retail Full time**Vacancy No** - VN568 **Job Type** - Permanent **Location** - Hatfield **Job Details** We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring our best selves,** and **Challenge what's possible**. We have ambitious plans and vision to never stop making our customers' lives...
-
Ecommerce Transformation Assistant
5 months ago
Hatfield, United Kingdom Ocado Retail Full timeWe’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**. We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow. We're excited that you are going to join...
-
Ecommerce Transformation Assistant
6 months ago
Hatfield, United Kingdom Ocado Retail Full time**Vacancy No** VN282 **Job Type** Fixed Term **Location** Hatfield **Job Details** We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**. We have ambitious plans and vision to never-stop making our customers' lives better, by...
-
Ecommerce Executive
6 months ago
Hatfield, United Kingdom Ocado Retail Full time**Vacancy No** - VN572 **Job Type** - Fixed Term **Location** - Hatfield **Job Details** We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**. We have ambitious plans and vision to never stop making our customers' lives...
-
Head of Transformation
6 months ago
Hatfield, United Kingdom Ocado Retail Full time**Vacancy No** - VN531 **Job Type** - Permanent **Location** - Hatfield **Job Details** We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring our best selves and Challenge what's possible. We have ambitious plans and vision to never stop making our customers' lives better, by...
-
Service Transition Manager
6 months ago
Hatfield, United Kingdom Ocado Group Full time**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.** **Why Ocado?** At Ocado...
-
Customer Executive Associate
6 months ago
Hatfield, United Kingdom Computacenter Full time**Customer Executive Associate**: **Location**: UK - Hatfield, UK - Edinburgh, UK - London, UK - Reading | **Job-ID**:204437 | **Contract type**:Standard |** Business Unit**: Office & Administration **Team overview** We are a forward-thinking commercially minded team which owns and manages the customer experience, including pre-sales activity such as...
-
Senior Digital Transformation Leader
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeDrive transformative improvements across customer journeys and deliver value to both customers and shareholders as the Head of Experience Delivery at Affinity Water.About the RoleThe ideal candidate will be an accomplished, customer-focused leader with a passion for creating solutions that enhance customer experiences.Key Responsibilities:Strategy and...
-
IT Projektmanager w/m/d
6 months ago
Hatfield, United Kingdom Computacenter Full timeStandort: Germany - Berlin, Germany - Ratingen, Germany - Stuttgart, Germany - Hannover, Germany - Hamburg, Germany - Frankfurt, Germany - München, Germany - Nürnberg, Germany - Remote möglich, Germany - Erfurt-P | Job-ID: 200656 | Geschäftsbereich: IT Project Management | Karriere-Level: Berufserfahrene Deine Aufgaben NOTE | We ask you...
-
Customer Housing Advisor
5 months ago
Hatfield, United Kingdom Customer Service and Call Centres Full time**Job Title**:Customer Housing Advisor **Salary**:£24,000 - £26,000 per annum **Location**:Hatfield (Hybrid) **Contract**:Full time, Permanent **Hours**:Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm **COMPANY PROFILE** Our client based in Hatfield are seeking a passionate and committed Housing Advisor to provide advice, guidance, and support to...
-
Customer Service Executive
5 months ago
Hatfield, United Kingdom The Animal People Recruitment Company Full time**CUSTOMER SERVICE EXECUTIVE | HERTFORDSHIRE LOCATION** WANT TO WORK FOR A TOP PET INSURANCE COMPANY, WHO HAVE WON AWARDS FOR THEIR CUSTOMER SERVICE AND INNOVATION? We are recruiting a Customer Service Executive for our client who are an award-winning pet insurance company who genuinely care for their staff. They are looking for TWO customer-centric,...
-
Digital Transformation Consultant
7 days ago
Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full timeJob DescriptionWe are seeking a highly motivated Digital Transformation Consultant to join our team at Computacenter AG & Co. oHG in Hatfield, UK. This is an exciting opportunity to work alongside technical and design teams within Service Platforms.The successful candidate will have experience working in a similar role and be able to travel to our global...
-
Hatfield, Hertfordshire, United Kingdom Affinity Water Full timeJob Title: Strategic Leader for Customer Experience ExcellenceAbout Us: Affinity Water is the UK's largest water-only supplier, committed to providing sustainable, high-quality water to its customers. Our mission is to redefine the way water companies connect with their customers and communities, making better use of water and safeguarding the local...
-
Digital Transformation Project Lead
1 week ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeAbout UsOcado Technology is a pioneer in the field of online grocery retail, utilizing cloud computing, robotics, artificial intelligence, and the Internet of Things (IoT) to provide innovative solutions to its partner clients globally. Our flagship product, the Ocado Smart Platform (OSP), enables highly automated customer fulfillment centers that set new...
-
Inventory Controller
6 months ago
Hatfield, United Kingdom Computacenter Full time**Location**: UK - Hatfield | **Job-ID**:207136 | **Contract type**:Standard | ** Business Unit**: Business Operations & Administration **Life on the team** The GTS (Group Technology Sourcing) vision is to continue to ‘be the best’ in executing our purpose of enabling the success of our customers by being a trusted, agile and innovative provider of...
-
Inventory Controller
5 months ago
Hatfield, United Kingdom Computacenter Full time**Location**: UK - Hatfield | **Job-ID**:208049 | **Contract type**:Standard |** Business Unit**: Business Operations & Administration **Life on the team** The GTS (Group Technology Sourcing) vision is to continue to ‘be the best’ in executing our purpose of enabling the success of our customers by being a trusted, agile and innovative provider of...
-
Digital Transformation Lead
1 month ago
Hatfield, Hertfordshire, United Kingdom Ocado Retail Limited Full timeAbout the Role:We are seeking a highly skilled Digital Transformation Lead to join our team at Ocado Retail Limited. As a key member of our organization, you will be responsible for managing the monthly project reporting cycles with project managers, facilitating the monthly priority projects governance meeting, and building and maintaining excellent...