Senior Digital Transformation Leader

4 weeks ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

Drive transformative improvements across customer journeys and deliver value to both customers and shareholders as the Head of Experience Delivery at Affinity Water.

About the Role

The ideal candidate will be an accomplished, customer-focused leader with a passion for creating solutions that enhance customer experiences.

Key Responsibilities:

  1. Strategy and Leadership: Define and execute the customer channel strategy, working closely with cross-functional teams to deliver seamless, impactful customer experiences.
  2. Transform Customer Journeys: Map out current and future customer journeys, using data to identify inefficiencies and customer needs.
  3. Data-Driven Decisions: Use customer insights and analytics to shape strategies that anticipate and meet evolving customer needs.

Requirements:

  1. Proven track record in delivering complex, cross-organisational projects.
  2. Deep understanding of customer journey strategy, product management, and agile methodologies.
  3. Strong communication skills, able to present effectively across all levels, including Executive and Board level.
  • A competitive salary with a company car allowance.
  • A generous pension scheme.
  • Enhanced family benefits.
  • Access to a wellbeing centre.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.



  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Finance Analyst to join our Finance Transformation team at Ocado Retail Ltd. As a key member of the team, you will play a critical role in supporting our Finance change programme and Finance transformation initiatives.Key ResponsibilitiesSupport the Senior Finance Manager, Finance Transformation in...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Job DescriptionWe are seeking a highly motivated Digital Transformation Consultant to join our team at Computacenter AG & Co. oHG in Hatfield, UK. This is an exciting opportunity to work alongside technical and design teams within Service Platforms.The successful candidate will have experience working in a similar role and be able to travel to our global...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Limited Full time

    About the Role:We are seeking a highly skilled Digital Transformation Lead to join our team at Ocado Retail Limited. As a key member of our organization, you will be responsible for managing the monthly project reporting cycles with project managers, facilitating the monthly priority projects governance meeting, and building and maintaining excellent...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Limited Full time

    Senior Finance Transformation SpecialistOcado Retail Limited is seeking a Senior Finance Transformation Specialist to join its Finance Transformation team. The successful candidate will play a key role in supporting the company's Finance change programme and Finance transformation initiatives.Critical Objectives:Alignment of Ocado Retail's financial calendar...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Affinity Water, the UK's largest water-only company, is embarking on a Digital Transformation Programme. We are seeking an experienced Solution Architect to design and deliver modern systems that will support this initiative.About the RoleThis exciting opportunity has arisen within our Data & Architecture team, where you will collaborate closely with...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Affinity Water, the UK's largest water-only company, is seeking a Solutions Architect to drive its Digital Transformation Programme. This role involves designing and delivering modern systems to support the company's growth and innovation.Key responsibilities include:Risk Management: Identify and mitigate risks, challenge existing solutions, and recommend...


  • Hatfield, Hertfordshire, United Kingdom Leader Recruitment Group Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Therapeutic Support Worker to join our team at Leader Recruitment Group.As a Senior Therapeutic Support Worker, you will play a crucial role in providing high-quality care and support to children and young people with complex needs, emotional, and behavioural challenges.Key...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Senior DevSecOps ArchitectAbout the RoleWe are seeking a highly skilled Senior DevSecOps Architect to join our team. As a key member of our pre-sales team, you will be responsible for delivering technical consultancy to our customers, leading teams of consultants in delivery engagements, and providing pre-sales qualification, bid response, and design to...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    Job Title: Strategic Leader for Customer Experience ExcellenceAbout Us: Affinity Water is the UK's largest water-only supplier, committed to providing sustainable, high-quality water to its customers. Our mission is to redefine the way water companies connect with their customers and communities, making better use of water and safeguarding the local...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Job Opportunity: Solution ArchitectComputacenter is seeking a skilled Solution Architect to join our dynamic Workplace Consultancy Practice. As a key member of our team, you will play a vital role in shaping and delivering IT infrastructure strategies for our clients.Key Responsibilities:Collaborate with senior IT management and C-level customers to develop...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

    About the RoleWe are seeking a highly skilled Transformation Governance Lead to join our team at Ocado Retail Ltd. As a key member of our Transformation team, you will be responsible for leading the governance process for the delivery of our transformation portfolio.Key ResponsibilitiesManagement of the monthly project reporting cycles with project...


  • Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    Main Duties and ResponsibilitiesAs a Senior Academic Leader at the University of Hertfordshire, you will play a significant role in shaping the department’s research leadership and contributing to the advancement of knowledge in Materials Science and Engineering. Your responsibilities will include securing research funding awards, developing the research...

  • Senior Clinical Lead

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Hywel Dda University Health Board Full time

    Job SummaryWe are seeking a dynamic and experienced pharmacist to drive innovative services in primary care and integrated services in West Wales. As a Senior Clinical Lead, you will be responsible for leading the development and implementation of new services, working closely with multidisciplinary teams to integrate pharmaceutical care and improve patient...


  • Hatfield, Hertfordshire, United Kingdom Agena Group Full time

    Job Title: Senior ANPR Team LeaderJob Summary:We are seeking a highly skilled Senior ANPR Team Leader to join our team at Agena Group. As a Senior ANPR Team Leader, you will be responsible for leading the installation of advanced ANPR and CCTV systems, including Pay & Display machines, tablets, and site-specific equipment.Key Responsibilities:Lead New ANPR...


  • Hatfield, Hertfordshire, United Kingdom Co-op Digital Full time

    About the RoleWe're seeking a skilled Customer Team Leader to join our team at Co-op Digital. As a customer-focused professional, you'll be responsible for delivering exceptional customer service and leading a team of customer service representatives.Key responsibilities include:Providing friendly and welcoming service to customersDeveloping and implementing...


  • Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About the RoleWe are seeking a dynamic and experienced Senior Finance Manager to shape and deliver our transformation roadmap. This is a unique opportunity for a forward-thinking leader to make a tangible impact on the operation of our finance function and contribute to the value we deliver to our clients.Key ResponsibilitiesEnd-to-end delivery of key...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Job SummaryWe are seeking a seasoned sales leader to spearhead our enterprise sales team. As a Senior Enterprise Sales Leader, you will be responsible for driving revenue growth and developing strategic relationships with key clients.About the RoleThe ideal candidate will have a proven track record of success in sales leadership roles, with experience in...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Job DescriptionWe are looking for an experienced Senior IT Systems Analyst to join our Group Information Services team at Computacenter. As a key member of our Agile team, you will be responsible for delivering high-quality business solutions and leading cross-functional teams in a dynamic environment.Key Responsibilities:Lead workshops to ensure alignment...


  • Hatfield, Hertfordshire, United Kingdom Industry Placements Full time

    Our TeamWe are a diverse and inclusive team of professionals who are passionate about delivering exceptional service to our customers. We value creativity, innovation, and teamwork, and we are committed to supporting the development of our employees.As a Service Manager, you will be part of a dynamic team that is shaping the future of our customers'...


  • Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full time

    Job Overview:Managed Services SpecialistAt Computacenter, we're seeking a highly skilled Managed Services Specialist to join our team. As a key member of our sales team, you'll be responsible for developing and owning a comprehensive sales strategy for each customer Managed Services campaign. This will involve leading virtual teams, ensuring efficient...