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Support Service Controller

2 months ago

Normanton, United Kingdom Welfare Hire Nationwide Limited Full time

**Type**: Permanent, Full-time

**Working hours**: Mon - Fri, 8am - 5pm.

**Job Function**:To ensure the smooth, efficient and cost-effective running of the Invoice Queries inbox & support the Fleet and Transport Controllers when needed.

**Reporting to**: Hire Desk Manager.

**Liaising with**: Credit Control, Hire Desk, Transport & Fleet Desk, Admin Team, Depot Managers.
- **Responsibilities**:

- Keeping and maintaining accurate and correct data on the invoice queries spreadsheet.
- To keep customers fully informed of all changes and resolutions throughout the invoice queries process.
- Ensure efficient resolutions of invoice queries whilst understanding cost impact and ensuring that the invoice queries escalation process is followed.
- Keeping and maintaining accurate and correct data regarding everything pertaining to fleet.
- Managing Fleet capacity and de-fleet information in a timely manner.
- To keep customers fully informed of all changes re exchanges and swap outs.
- Ensure efficient allocation of fleet whilst understand cost impact and operational impact.
- To support the Transport Controller, where required and cover for annual leave.
- To appraise Transport process and communicate 3 quote rules.
- Liaising effectively with wider teams across both businesses.
- Ensuring that high levels of customer service are always maintained. An ambassador for “FAST”.
- Building great working relationships internally and externally.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant customer requirement and process.
- Working to deadlines and the ability to prioritise and manage changing workflows.
- Maintain and safeguard the correct balance of productivity.
- Oversee and resolve any issues regarding fleet.
- Work closely and communicate effectively with the Team Leaders, Hire Controllers & Depot Manager’s.
- Review working process and bring change as and were required.
- Follow company’s Employee handbook policies and procedures.
- Any other ad-hoc duties.

**Requirements**:

- Excellent telephone manner.
- Experience in a similar role.
- Excellent communication skills both verbal and written.
- Good PC skills including use of Outlook, Word & Excel.
- Excellent organisational skills.
- Ability to work well under pressure and to tight deadlines.
- Excellent attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: £25,690.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location