Breakdown Controller

5 months ago

Normanton, United Kingdom Welfare Hire Nationwide Limited Full time

**Type**: Permanent, Full-time

**Working hours**: Mon - Fri, 8am - 5pm.

**Job Function**:To ensure the smooth, efficient and cost-effective running of the breakdown / technical function.

**Reporting to**: Service Desk Manager

**Liaising with**: Depot Managers, Field Service Engineers, Customers, 3rd Party Garages etc

**Responsibilities**:

- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.
- Communicating with customers and giving regular progress updates on vehicle repair status.
- Logging and creation of jobs on Syrinx.
- Allocation of unit/light breakdowns to Field Service Engineers.
- Efficiently scheduling routine servicing by Field Service Engineers.
- Ensure vehicle downtime is kept to an absolute minimum.
- Processing manual job sheets.
- Ensure all records are maintained on Syrinx.
- Produce various reports based on breakdowns / services.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your manager.

**Requirements**:

- Excellent telephone manner.
- Experience in a similar role (desirable, full training will be provided)
- Excellent communication skills both verbal and written.
- Good PC skills including use of Outlook, Word & Excel.
- Excellent organisational skills.
- Ability to work well under pressure and to tight deadlines.
- Good multitasking and teamwork skills
- Ability to work well alone.
- Excellent attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,690.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Breakdown Controller

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