Breakdown Controller
6 months ago
**Type**: Permanent, Full-time
**Working hours**: Mon - Fri, 8am - 5pm.
**Job Function**: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.
**Reporting to**: Senior Breakdown Controller.
**Liaising with**: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.
**Responsibilities**:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
- Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
- Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Follow company’s Employee handbook policies and procedures.
- Any other ad-hoc duties.
**Requirements**:
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Previous customer service experience.
- Prior vehicle knowledge is desirable, but not essential.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,720.00 per year
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Breakdown Controller
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