Customer Service Fleet Administrator
6 months ago
Role: Customer Service Fleet Administrator
Location: South Normanton
Type: Permanent
Hours: 42.5 Basic Weekly Hours.
Start and Finish times to be confirmed.
Monday to Friday.
2fawcett are currently recruiting for a Customer Service Maintenance Controller to work to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts.
**Main Duties and Responsibilities**
- Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
- To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
- To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
- To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
- To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
- To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
- Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements.
- To ensure all maintenance record are kept up to date through our supplier portal.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
- To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
**Person Specification**
- Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
- Self-motivated and able to communicate clearly in both verbal and written formats
- Ability to work under pressure with mínimal supervision and be a team player
- Well organised, taking ownership of tasks and being able to work to detail
**Employee Benefits**
- Increased holiday entitlement with length of service.
- Long service awards.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- South Normanton (required)
Ability to Relocate:
- South Normanton: Relocate before starting work (required)
Work Location: In person
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