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Customer Services Administrator
2 weeks ago
**Customer Services Administrator**
**Normanton**
**£20,500 - £23,000**
**Monday - Friday shifts with flexible weekend rota with team (extra overtime payment made)**
Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both written and verbal? If so, we want to hear from you Morgan King are actively recruiting for a Hire Desk controller to join our client on a permanent basis based in Normanton. This is a fantastic opportunity to join a growing business that really look after their staff and have a culture to promote from within.
**The role includes**:
- Responsible for smooth running of Key Accounts and/or General Orders.
- Ensure all orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company system to minimise account queries and potential credits.
- Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly
- Answer all incoming calls within 3 rings in a polite and professional manner
- Achieve all targets and KPI’s that are set for individuals/Administration team
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Any customer queries must be dealt with quickly and efficiently.
- Liaise and communicate effectively with all levels of staff.
**Full training is provided**
**Qualifications required**:
- Confidence with IT and Microsoft packages including Excel
- Previous Administration and Customer services experience
- Able to follow company set policies and procedures
- Willingness to learn new processes
- Excellent communication skills both written and verbal
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking
**Job Types**: Full-time, Permanent
**Salary**: £20,596.12-£24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Are you willing to work weekends? 1 in 6
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 3 years (required)
- Administrative experience: 2 years (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Normanton (required)
Ability to Relocate:
- Normanton: Relocate before starting work (required)
Work Location: In person
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