Customer Service Coordinator
7 months ago
Sharpsmart Normanton are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site.
This role is 37.5 hours per week, Monday-Friday.
**Key responsibilities**:
- Assist with completion of daily documentation and provide detailed information to update our systems.
- Deliver quality facility service through timely and accurate processing to billing.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Resolve customer needs and inquiries, by reporting and analysing activity.
- Close interaction with Customer Service for transaction processing, status updates and investigations.
- Maintain 100% accuracy on data entry into system.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
- Review and interpret files, records, and other documents to obtain information to respond to requests.
- Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
- Generate reports as required.
- Co-ordinate deliveries to customer sites.
- 2+ years of administrative and customer service experience within retail, hospitality or corporate industry
- Strong knowledge of administrative process and procedures
- Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
- Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Proven experience in improving processes and procedures
- Excellent organisational skills
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