Customer Service Advisor

3 months ago

Normanton, United Kingdom Howdens Joinery Co. Full time

Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.
Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.
**What you will be doing**:

- Providing high levels of customer service delivering a first-class experience to all customers
- Working cross functionally achieve weekly targets and execute first call resolution where possible
- Inputting information onto CRM system ensuring compliance is always adhered to
- Taking an active role in streamlining processes and improving customer service across the function

**What we are looking for**:

- Experience of working within a customer service role within a similar environment
- The ability to communicate across different levels within the business and remaining calm under pressure
- Able to work collaboratively as part of the wider customer service team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind
- Experience of using databases and information management systems in a customer focused setting, including reporting and KPI management is desirable

**What we can offer you**:

- Competitive salary, bonus and benefits package
- Free on-site parking
- Friendly and supportive environment offering exceptional reward and recognition
- Pension plan with a company contribution of up to 12%

**About Howdens**
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

**Job Types**: Full-time, Permanent

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