Customer Service Advisor

6 months ago


Normanton, United Kingdom Howdens Joinery Co. Full time

Howdens is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.

Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.

**What will you be doing as a Customer Service Advisor**:

- Handling customer claims in a timely manner
- Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
- Archive department targets and expectations in line with agreed SLAs
- Deliver exceptional levels of customer service and satisfaction.
- Proactively resolve potential customer/depot issues
- Offer problem-solving solutions and follow up with departments with a ‘can do attitude’
- Identify and report on any processes that result in a poor customer experience.
- Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

**What we are looking for**:

- Experience working in a customer service role within a similar environment.
- The ability to communicate across different levels within the business and remain calm under pressure.
- Able to work collaboratively as part of the wider customer service team.
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
- Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable

**What we can offer you as a Customer Service Advisor**:

- Competitive salary, bonus, and benefits package
- Free on-site parking
- Free lunch at our on-site canteen
- Friendly and supportive environment offering exceptional reward and recognition
- Pension plan with a company contribution of up to 12%

**About Howdens**

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

**How to Apply**:
LI-LM1



  • Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...


  • Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...


  • Normanton, United Kingdom Howdens Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.  What will you be doing as a Customer...


  • Normanton, United Kingdom Movianto Full time

    Are you a Customer Service Advisor looking for a new role? Movianto Normanton is hiring. You'll be working 37.5 hrs a week, Monday to Friday and will be paid £22,871 per annum. **Benefits** We don’t work on weekends. Additionally, we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option...


  • Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: -...


  • Normanton, United Kingdom EVO Group Full time

    **Division: Group Ecommerce** **Reports To: Ecommerce Manager** **Based**: Normanton** Company Overview The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and...


  • Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: - Providing...


  • Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...


  • Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...


  • Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...

  • Customer Advisor

    6 months ago


    South Normanton, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Paversteam in Mansfield on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an amazing...


  • South Normanton, United Kingdom Alliance Healthcare Full time

    **About The Role**: We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people! - Processing customer order requests in an accurate and timely manner - Responding to customers’...


  • Normanton, United Kingdom Movianto Full time

    **Purpose of the role** **Key Responsibilities** - Investigate and resolve customer service queries. For example - Confirming orders - Delivery ETAs - Late deliveries - Collections - Order cancellations and amendments - Back orders - Delivery discrepancies - Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective...


  • Normanton, United Kingdom Pelican Engineering Full time

    **About Us**: Pelican Engineering is a full MAN / DAF / YUTONG Truck and Bus dealership supporting truck and bus operators throughout Yorkshire and the North of England. We operate from purpose-built premises in South Leeds just off Junction 31, M62. We are looking for an experienced SERVICE RECEPTIONIST / SERVICE ADVISOR with an automotive or transport...

  • Customer Advisor

    7 months ago


    South Normanton, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...


  • Normanton on Trent, Nottinghamshire, United Kingdom Huntress Full time

    Friendly Team Seeking Multilingual Customer Service ExpertWe are a small, friendly team based in Normanton, seeking a highly skilled and motivated individual to fill the role of French Speaking Customer Service Advisor. This exciting opportunity offers the chance to join a dynamic team and contribute to the success of our business.The ideal candidate will...


  • Normanton, United Kingdom Taskmaster Full time

    Taskmaster Resources LTD are currently looking to recruit a number of Customer Service Representatives for our busy client based in Normanton who is a distributor of white good appliances. This is a temp to perm role with an immediate start following on from a successful interview process. Monday to Friday 8am - 5pm - 1 hour break unpaid £11.00 per...


  • Normanton, United Kingdom Huntress - Leeds Full time

    We are looking for a French speaking candidate to join a small, friendly team in Normanton. Full time Monday to Friday 8-5. You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team...


  • Normanton, United Kingdom Huntress - Leeds Full time

    We are looking for a French speaking candidate to join a small, friendly team in Normanton. Part time (Mon, Thurs, Fri 8-5) hours will be considered. You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are...


  • Normanton, United Kingdom CV-Library Full time

    We are looking for a French speaking candidate to join a small, friendly team in Normanton. Full time Monday to Friday 8-5. You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team...