Customer Service Advisor
5 months ago
**Purpose of the role**
**Key Responsibilities**
- Investigate and resolve customer service queries. For example
- Confirming orders
- Delivery ETAs
- Late deliveries
- Collections
- Order cancellations and amendments
- Back orders
- Delivery discrepancies
- Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
- Record and process collections and liaise with the client/customer as required.
- Log and process client/customer incidents in line with the incident’s procedure
- Maintain administration, filing and strive towards specific KPI’s
- Attend (when required) internal and external conference calls
- Be a key driver and participate in process improvement projects
- Ensure all applicable company quality procedures are always followed
- You may be required to support other areas of the business, so flexibility is a must.
**Qualifications / Experience required.**
- Previous customer service experience
- Exceptional verbal communication skills both verbally and written
- A professional and courteous telephone manner
- Competent in the use of Microsoft packages with a good level of computer skills
- Ability to work under pressure
- Able to work as a team or individually
- Excellent organisational skills with the ability to prioritise workload
- A keen eye for attention to detail
- Accuracy and data entry skills
**Job Types**: Full-time, Permanent
Pay: £22,870.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: ID: 1220
-
Customer Service Advisor
3 months ago
Normanton, United Kingdom Howdens Full timeHowdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. What will you be doing as a Customer...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...
-
Customer Service Advisor
4 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer Service...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom EVO Group Full time**Customer Service Advisor** - Normanton-WF6_ - Full Time Permanent Role_ - Passionate about the customer experience?_ - Able to build rapport quickly?_ - Thrive in a performance and results focused environment?_ - Then we have the role for you!_ An exciting opportunity for a customer service advisor to join the team within our Normanton office has arisen....
-
Customer Service Advisor
4 months ago
Normanton, United Kingdom Movianto Full timeAre you a Customer Service Advisor looking for a new role? Movianto Normanton is hiring. You'll be working 37.5 hrs a week, Monday to Friday and will be paid £22,871 per annum. **Benefits** We don’t work on weekends. Additionally, we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: -...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: -...
-
Customer Service Advisor
4 months ago
Normanton, United Kingdom EVO Group Full time**Division: Group Ecommerce** **Reports To: Ecommerce Manager** **Based**: Normanton** Company Overview The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom Howdens Joinery Co. Full timeHowdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: - Providing...
-
Customer Service Advisor
4 months ago
Normanton, United Kingdom ASTON BARCLAY LIMITED Full timeWe are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom ASTON BARCLAY LIMITED Full timeWe are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...
-
Customer Service Advisor
5 months ago
Normanton, United Kingdom ASTON BARCLAY LIMITED Full timeWe are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...
-
Customer Service Advisor- Sales
4 months ago
Normanton, United Kingdom Jewson Partnership Solutions Full timeWe have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor - Sales **to join our team at **JPS Wakefield** working in partnership with Wakefield District Housing Association Jewson Partnership Solutions (JPS) is a brand within **STARK Group** which specialises in providing building material solutions for our customers in...
-
Customer Service Advisor
4 months ago
Normanton, United Kingdom Jewson Partnership Solutions Full timeWe have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor-Distribution** to join our team at **JPS Wakefield** working in partnership with Wakefield District Housing Association Jewson Partnership Solutions (JPS) is a brand within **STARK Group** which specialises in providing building material solutions for our customers...
-
Customer Advisor
4 months ago
South Normanton, United Kingdom Pavers Full timeWe have a part time Customer Advisor opportunity to join our Paversteam in Mansfield on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an amazing...
-
Service Advisor
5 months ago
Normanton, United Kingdom Fortem People Full time**Service Advisor** Our client is an established and successful distributor who have been trading for over 100 years. With over 170 staff across multiple sites, they are looking for someone to work from their Castleford depot. **You'll be working;** - Full time and permanent Monday to Friday 40 hours per week - Hours rotate with colleagues between 7.30am...
-
Customer Service Advisor
4 months ago
South Normanton, United Kingdom Alliance Healthcare Full time**About The Role**: We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people! - Processing customer order requests in an accurate and timely manner - Responding to customers’...
-
Customer Service Advisor
4 weeks ago
Normanton, City and Borough of Wakefield, United Kingdom Howdens Joinery Full timeHowden Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.We are seeking individuals who can start immediately.Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our...
-
Customer Service Advisor
1 month ago
Normanton, City and Borough of Wakefield, United Kingdom CV-Library Full timeHowdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. What will you be doing as a Customer...