Customer Service Advisor

5 months ago


Normanton, United Kingdom Movianto Full time

**Purpose of the role**

**Key Responsibilities**
- Investigate and resolve customer service queries. For example
- Confirming orders
- Delivery ETAs
- Late deliveries
- Collections
- Order cancellations and amendments
- Back orders
- Delivery discrepancies
- Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
- Record and process collections and liaise with the client/customer as required.
- Log and process client/customer incidents in line with the incident’s procedure
- Maintain administration, filing and strive towards specific KPI’s
- Attend (when required) internal and external conference calls
- Be a key driver and participate in process improvement projects
- Ensure all applicable company quality procedures are always followed
- You may be required to support other areas of the business, so flexibility is a must.

**Qualifications / Experience required.**
- Previous customer service experience
- Exceptional verbal communication skills both verbally and written
- A professional and courteous telephone manner
- Competent in the use of Microsoft packages with a good level of computer skills
- Ability to work under pressure
- Able to work as a team or individually
- Excellent organisational skills with the ability to prioritise workload
- A keen eye for attention to detail
- Accuracy and data entry skills

**Job Types**: Full-time, Permanent

Pay: £22,870.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: ID: 1220



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