Customer Service Advisor

5 months ago

Normanton, United Kingdom EVO Group Full time

**Customer Service Advisor**
- Normanton-WF6_
- Full Time Permanent Role_
- Passionate about the customer experience?_
- Able to build rapport quickly?_
- Thrive in a performance and results focused environment?_
- Then we have the role for you_

An exciting opportunity for a customer service advisor to join the team within our Normanton office has arisen. Customer Service is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that customers receive a high level of service enabling the branch to support growth.

The role is in a busy office, and includes duties such as building relationships with customers, promoting our product portfolio, answering the telephone, dealing with orders, queries, quotes, and product information. The role also involves product sourcing, informing customers of back orders and resolving discrepancies with orders.

**WHAT WILL I BE DOING?**
- Implementing and maintaining minimum standards across all contact with customers.
- Committing to a culture of continuous improvement.
- Identifying opportunities to streamline business processes and systems.
- To support Management in delivering process and system improvements and efficiencies.
- Sourcing special items
- Chasing back orders
- Answering queries

**WHAT ARE WE LOOKING FOR?**
- A positive but assertive attitude and a strong will to succeed.
- The ability to take ownership of customer issues and lead on their resolution.
- Excellent organisational skills.
- The ability to grasp a high level of detail.
- The ability to create, or challenge ideas, and influence change.
- The ability to make decisions and effectively communicate these within the team.

**WHAT WE OFFER**:
We offer a competitive range of benefits, including but not limited to:

- A contributory pension plan,
- Employee Assistance Programme,
- Retailer and lifestyle perks and discounts,
- One paid day off per year for you to support the charity of your choice,
- Staff discount rates,
- An opt-in medical plan and
- eyecare assistance.

In addition, we recognise our employees hard work and ensure it is rewarded through the **evo** Honours reward programme and long service recognition schemes.

We support and encourage your ongoing training and development with access to an e-learning platform covering a wide range of topics, plus the opportunity to complete various training schemes (terms apply).

We also have a generous holiday package and a holiday purchasing scheme. As standard, all of our employees either celebrate their Birthday with a day off every year or are given a voucher in their birthday month Subject to business area, we also close between Christmas and New Year

**Diversity and Anti-Discrimination Statement**

It is our people that make us successful and so we are committed to making the **evo **Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. The **evo** Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

**evo **Group are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

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