Service Advisor Man Trucks

7 months ago

Normanton, United Kingdom Pelican Engineering Full time

**About Us**:
Pelican Engineering is a full MAN / DAF / YUTONG Truck and Bus dealership supporting truck and bus operators throughout Yorkshire and the North of England. We operate from purpose-built premises in South Leeds just off Junction 31, M62.

We are looking for an experienced SERVICE RECEPTIONIST / SERVICE ADVISOR with an automotive or transport related background.

**The Role**:
Working in a professional manner to meet customers needs and expectations in facilitating service enquiries and bookings.
- Request and take customer guarantees of payment, gain authorisation and initiate order numbers.
- Upload and manage all customers’ details and vehicle details on our DMS.
- Manage a vehicle maintenance planner, book MOT’s, and third party contractors.
- Manage vehicle downtime effectively by effective liaison with other departments.
- Take responsibility for workshop scheduling by checking the resources and capacity with the workshop controllers in order to raise detailed job cards.
- Check for any manufacturer safety recalls and provide information with a job card to the workshop controllers.
- Manage and process Mobile24 vehicle breakdowns.
- Liaise with workshop controllers, parts advisors, service and warranty administrators as and when required.
- Provide customers with regular updates on vehicle progress, including re
- bookings and completions.
- Manage, scan, upload and file all service related documents.
- Manage a small fleet of courtesy vehicles.
- Keep yourself up to date with vehicle and parts information including any factory recalls and other relevant information.
- Assists with any other necessary admin duties in working with your team.

**Essential skills required**:

- Previous experience in the motor trade
- A knowledge of transport legislation
- Technical knowledge of vehicle parts
- The ability to work on your own initiative and or as part of a team.
- The ability to read and comprehend simple instructions and specifications etc.
- great customer service skills and professionalism.
- The ability to work to deadlines and time manage efficiently.
- Great time management
- Microsoft Office skills including Excel.
- Level C or equivalent in Math and English

**What’s in it for you?**
- A great working environment with a friendly team in a successful family business.
- Generous holiday entitlement, plus UK Bank Holidays
- Free on-site car parking
- Continuous investment in your training and development

**Hours of Work**:

- Full time and permanent Monday to Friday 40 hours per week
- Hours rotate with colleagues between 7.30am and 6pm Monday to Friday
- Saturdays are required on a rota basis 8am to 12pm

AGENCIES - Thanks but we've got this one

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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