Customer Service Administrator

5 months ago


Normanton, United Kingdom Blueleaf Full time

Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location.

This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available.

**About Blueleaf**

At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'.

With over 30-years’ experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents.

Blueleaf is an equal opportunities employer.

**Your day to day responsibilities**:

- Live and promote Blueleaf's Culture and Values
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries.
- Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products.
- Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities.
- Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role.
- Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met.
- Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction.
- Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs).
- Take responsibility for updating any Customer Reference Data in the company’s core ERP system (Netsuite) liaising with the relevant department or Account manager.
- Keep confidential records and financial information private and secure.

**Skills & Experience**
- Clear communication and active listening skills
- Previous use of ERP systems / web page navigation
- Ideally you'll have knowledge and experience of using Orderwise
- Good level of IT literacy, including use of Excel
- 12+ months experience in telesales
- 12+ months experience in Customer service or similar sector
- Customer fixation by actively seeking to understand customer requirements and business operations, anticipates request for solutions based on well-developed relationships.
- Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others.
- Planning and organising yourself to accomplish specific goals.
- Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation.
- Ability to stay calm under pressure and when customers are stressed or upset.
- Strong team player willing to participate as a full member.

**What will we offer?**

We will offer a competitive salary of £25,500.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program.

**Location**

This role is located at our Castleford office in West Yorkshire.

**Next Steps



  • Normanton, United Kingdom Select Moore Recruitment Full time

    **Customer Services Administrator** **Normanton** **£20,500 - £24,000** **Monday - Friday shifts with flexible weekend rota with team (extra overtime payment made)** Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both written and verbal? If so, we want to hear from you!...


  • Normanton, United Kingdom Sharpsmart Full time

    Sharpsmart Normanton are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site. This role is 37.5 hours per week, Monday-Friday. **Key responsibilities** - Assist with completion of daily documentation and provide detailed information to update our systems. - Deliver quality facility service through timely...


  • Normanton, United Kingdom Morgan King Full time

    **Customer Service Administrator** **Normanton** **£20,500 - £22,000** **4 day or 5 day flexible shifts also available over a weekend i.e. Friday - Monday or Thursday - Sunday etc. (extra payment made for this role)** Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both...


  • Normanton, United Kingdom Morgan King Full time

    **Customer Service Administrator** **Normanton** **£20,500 - £22,000** **4 day or 5 day flexible shifts also available over a weekend i.e. Friday - Monday or Thursday - Sunday etc. (extra payment made for this role)** Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both...


  • Normanton, United Kingdom Select Moore Recruitment Full time

    **Customer Services Administrator** **Normanton** **£20,500 - £23,000** **Monday - Friday shifts with flexible weekend rota with team (extra overtime payment made)** Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both written and verbal? If so, we want to hear from you!...


  • Normanton, United Kingdom Menzies Distribution Full time

    Menzies Distribution are currently looking for an enthusiastic customer service professional to join our team in Normanton. Whereby** **you’ll be supporting the customer service team acting as the liaison between the customer and the warehouse and Transport. As well as acting as the first point of contact for the customer and resolves any problems or...


  • Normanton, United Kingdom Blueleaf Full time

    Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit permanent, full time Customer Service Administrators to join our energetic Sales & Marketing team in our Castleford location. This is a...


  • Normanton, United Kingdom Blueleaf Full time

    Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. This is a...


  • Normanton, United Kingdom Sharpsmart Full time

    Sharpsmart Normanton are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site. This role is 37.5 hours per week, Monday-Friday. **Key responsibilities**: - Assist with completion of daily documentation and provide detailed information to update our systems. - Deliver quality facility service through...


  • Normanton, United Kingdom Welfare Hire Nationwide Full time

    **Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...


  • Normanton, United Kingdom Select Moore Recruitment Full time

    **Service Administrator** **Normanton** **Responsibilities**: - Coordinate service requests from clients and internal teams, ensuring timely response and resolution. - Schedule maintenance and repair appointments for plant machinery and equipment across various locations. - Liaise with field technicians and service teams to ensure timely arrival and...


  • Normanton, United Kingdom Welfare Hire Nationwide Full time

    **Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...


  • Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time **Customer Service Apprentice** to join our busy buyer services team at our Wakefield site. Principal...


  • South Normanton, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Fleet Administrator Location: South Normanton Type: Permanent Hours: 42.5 Basic Weekly Hours. Start and Finish times to be confirmed. Monday to Friday. 2fawcett are currently recruiting for a Customer Service Maintenance Controller to work to work as part of the Customer Service Centre team with responsibility for providing a...


  • Normanton, United Kingdom Movianto Full time

    **Purpose of the role** **Key Responsibilities** - Investigate and resolve customer service queries. For example - Confirming orders - Delivery ETAs - Late deliveries - Collections - Order cancellations and amendments - Back orders - Delivery discrepancies - Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective...


  • Normanton, United Kingdom Parkside Flexibles Full time

    We are looking for a Customer Service Executive to join a leading and well established flexible packaging company in Normanton. The working pattern is Monday to Friday 8.45am to 5pm with the option of working from home one day a week. Flexible working will also be considered. As a member of the Customer Service Department, you will support the Customer...


  • Normanton, United Kingdom EVO Group Full time

    **Customer Service Advisor** - Normanton-WF6_ - Full Time Permanent Role_ - Passionate about the customer experience?_ - Able to build rapport quickly?_ - Thrive in a performance and results focused environment?_ - Then we have the role for you!_ An exciting opportunity for a customer service advisor to join the team within our Normanton office has arisen....


  • Normanton, United Kingdom Movianto Full time

    Are you a Customer Service Advisor looking for a new role? Movianto Normanton is hiring. You'll be working 37.5 hrs a week, Monday to Friday and will be paid £22,871 per annum. **Benefits** We don’t work on weekends. Additionally, we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option...


  • Normanton, United Kingdom AMF Recruitment Ltd Full time

    **Customer Support Executive** **Normanton** **PERMANENT** **£29k** Our client, a medium sized manufacturing business, are looking to recruit a well versed Customer Support Executive **Role Overview** To support the Team Leader in delivering the business strategy and KPI’s by appropriate means of administration, planning, coordinating activities,...


  • Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...