Breakdown Controller

5 months ago

Normanton, United Kingdom Access Hire Nationwide Full time

**Type**: Permanent, Full-time

**Working hours**: Mon - Fri, 8am - 5pm.

**Job Function**: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

**Reporting to**: Senior Breakdown Controller.

**Liaising with**: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.

**Responsibilities**:

- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
- Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
- Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Follow company’s Employee handbook policies and procedures.
- Any other ad-hoc duties.

**Requirements**:

- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Previous customer service experience.
- Prior vehicle knowledge is desirable, but not essential.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.

**Salary**: Up to £27,520.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Breakdown Controller

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