Service Controller
7 months ago
**Service Controller**
Normanton
**Type**: Permanent, Full-time
**Working hours**: Mon - Fri, 8am - 5pm.
**Job Function**: To ensure the smooth, efficient and cost-effective running of the Service function.
**Reporting to**: Senior Service Controller.
**Liaising with**: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers & Suppliers.
**Responsibilities**:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support
- Communicating with customers and giving regular progress updates on vehicle repair status.
- Booking services and other scheduled maintenance with garages across the UK.
- Ensure vehicle downtime is kept to an absolute minimum.
- Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created within Syrinx.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
- Ensure that the company’s health and safety policy and procedures are adhered to in relation to all depot operations.
- Any other ad-hoc duties.
**Requirements**:
- Good written and verbal communication skills.
- Organised and keen eye for detail.
- Good time and task management.
- Solid knowledge of Microsoft OfficeTM programs.
- At least 2 years’ experience in a similar role.
- Strong organizational and planning skills.
- Good multitasking and teamwork skills.
- Ability to work well alone.
**Job Types**: Full-time, Permanent
**Salary**: £26,720.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Service Controller
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