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Service Desk Controller

2 months ago

Normanton, United Kingdom CLD Recruitment Full time

My client are a well-established supplier to the utility industry who seek an experienced administrator controller to join a busy team and provide a customer focused service to both internal and external customers.

Duties/Responsibilities:

- Process customer calls for the Service Department.
- Complete management of manufacturer warranty process.
- Process chargeable & non-chargeable job sheets to include Fuel Utilities, Fuel 4x4, and ENW own sets.
- Recording duty on call forms and adding to breakdown list.
- Consolidation of the service list.
- Resolution of service list queries.
- Create and distribute service lists.
- Create and distribute overdue list.
- Process on/off/exchanges on to service list.
- Assist in the production of Management Reports.
- Oversee the running of the UU Service Contract.
- Support the fuel management function.
- Ensure company vehicle or occasional loan vehicle supplied, is kept clean and tidy at all times, serviced within manufacturer's guideline, and ensure any defects are notified to correct parties and rectified in a timely manner.
- Promote teamwork and co-operation at all times
- Treat all other employees and all our customers professionally and with respect;
- Always act in the best interests of the company and not to carry out (or fail to carry out) any action that would bring the company into disrepute
- Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team.

To be considered for this role you must be able to demonstrate a full administrative role within a fast paced role, ideally from supply chain but this is not essential. You must also have grade C+ in Maths and English GCSE with good computer package exposure, specifically MS Excel. Good communication skills are essential.

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.