Service Controller
4 weeks ago
**Type**: Permanent, Full-time
**Working hours**: Mon - Fri, 8am - 5pm.
**Job Function**:To be a central point of contact for our customers, building great working relationships and product knowledge which you will use to translate your customers’ requirements into services and meet their needs.
**Reporting to**: Hire and Commercial Manager.
**Liaising with**: Customers and Suppliers, Hire and Commercial Manager, Operations team & Head Office staff.
**Responsibilities**:
- Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
- Ensuring the accurate administration of waste notes and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner internally and externally.
- Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed.
- Develop and maintain knowledge of the Company's Service requirements.
- Communicate effectively with the wider teams across the business while supporting their customer base.
- Flexible and self-motivated, able to work as part of a team, supporting colleagues.
- Proactively documenting Customer complaint as per the company Complaints Procedure.
- Supporting Finance through timely investigation of invoice queries.
- Working closely with Welfare Hire Desk to document Off hire servicing schedules for collection of units.
- Daily communication with Servicing Contractors to ensure servicing is booked accurately, therefore minimizing credits, missed services and invoice queries.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.
**Requirements**:
- Experience in a similar role desirable (However full training will be provided).
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
- Good IT literacy.
**Job Types**: Full-time, Permanent
**Salary**: £25,690.00 per year
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: Service Controller
-
Service Controller
2 weeks ago
Normanton, United Kingdom Access Hire Nationwide Limited Full time**Service Controller** Normanton **Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**: To ensure the smooth, efficient and cost-effective running of the Service function. **Reporting to**: Senior Service Controller. **Liaising with**: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers &...
-
Service Controller
4 weeks ago
Normanton, United Kingdom Access Hire Nationwide Limited Full time**Service Controller** Normanton **Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**: To ensure the smooth, efficient and cost-effective running of the Service function. **Reporting to**: Senior Service Controller. **Liaising with**: Operations Manager, Service Manager, Depot Manager, Operations Team, Customers &...
-
Service Controller
4 weeks ago
Normanton, United Kingdom Generator Power Ltd Full timeGenerator Power is the UK's largest and privately owned generator rental company having enjoyed over 25 years of supply in the industry. Generator Power has experienced rapid growth in recent years and is undergoing further expansion providing an excellent opportunity for a Service Controller to join our team at our Head Office in Normanton WF6. Monday to...
-
Service Controller
4 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Ltd Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**:To ensure the smooth, efficient and cost-effective running of the breakdown / technical function. **Reporting to**: Service Desk Manager **Liaising with**: Depot Managers, Field Service Engineers, Customers, 3rd Party Garages etc. **Responsibilities**: - Receiving...
-
Service and Breakdown Controller
4 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Limited Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**:To ensure the smooth, efficient and cost-effective running of the breakdown and maintenance function. **Reporting to**: Service and Recharge Manager **Liaising with**: Depot Managers, Garages and Workshops, Customers, Operations Manager **Responsibilities**: -...
-
Yard Controller
2 weeks ago
Normanton, United Kingdom Hybrid recruit LTD Full timeHybrid Recruit are actively recruiting for a Yard Controller to work for a reputable client based in Normanton. The successful Yard Controller will be solely responsible for the organisational control of the depot storage facility. **Responsibilities of the Yard Controller**: - Ensure all vehicles on site are identified and allocated to designated parking...
-
Credit Controller
4 weeks ago
Normanton, United Kingdom Page Personnel Full timeExciting new Credit Control vacancy in Wakefield! - Competitive salary and well established business! **About Our Client**: The main responsibilities will include: - Allocating customer payments and uploading invoices onto Sage - Weekly phone calls to customers and checking and updating Credit Hound - Producing consolidated invoices and sending out monthly...
-
Credit Controller
3 weeks ago
Normanton, United Kingdom Generator Power Ltd Full timeGenerator Power is the UK's largest and privately owned generator rental company having enjoyed over 25 years of supply in the industry. The company provides installation of Generators to all industries, from Hospitals, festivals, renewable energy, telecoms, general construction and is the largest supplier to the utilities sector. Generator Power has...
-
Yard Controller
4 weeks ago
Normanton, United Kingdom Access Hire Nationwide Ltd Full time**Type**: Permanent, Full-time **Working hours**: 40 hours. (8am - 5pm) **Job Function**:Maintain Organisational Control of Depot Vehicle Storage **Reporting to**: Depot Controller **Liaising with**: Power Access Engineers, LCV Technicians, Operations, Logistics. **Responsibilities**: - Ensure all vehicles on site are identified and allocated to...
-
Credit Controller
3 weeks ago
Normanton, United Kingdom Access Hire Nationwide Limited Full time**Type**: Permanent, Part-Time **Working hours**: Five days per week, 25 - 30 hours per week, Salary £25,000 FTE **Job Function**:Part of the day-to-day credit control function. The role holder will be responsible for the debtor collection duties across both companies. **Reporting to**: Finance Manager and Group Finance Director. **Liaising with**:...
-
Yard Controller
2 weeks ago
Normanton, United Kingdom Access Hire Nationwide Ltd Full time**Type**: Permanent, Full-time **Working hours**: 40 hours. (8am - 5pm) **Job Function**:Maintain Organisational Control of Depot Vehicle Storage **Reporting to**: Depot Controller **Liaising with**: Power Access Engineers, LCV Technicians, Operations, Logistics. **Responsibilities**: - Ensure all vehicles on site are identified and allocated to...
-
Breakdown Controller
1 week ago
Normanton, United Kingdom Access Hire Nationwide Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**: To ensure the smooth, efficient, and cost-effective running of the Breakdown function. **Reporting to**: Senior Breakdown Controller. **Liaising with**: Operations Manager, Service Manager, Operations Team, Customers & Suppliers. **Responsibilities**: - Receiving...
-
Breakdown Controller
2 weeks ago
Normanton, United Kingdom Access Hire Nationwide Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**: To ensure the smooth, efficient, and cost-effective running of the Breakdown function. **Reporting to**: Senior Breakdown Controller. **Liaising with**: Operations Manager, Service Manager, Operations Team, Customers & Suppliers. **Responsibilities**: - Receiving...
-
Breakdown Controller
4 weeks ago
Normanton, United Kingdom Access Hire Nationwide Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**: To ensure the smooth, efficient, and cost-effective running of the Breakdown function. **Reporting to**: Senior Breakdown Controller. **Liaising with**: Operations Manager, Service Manager, Operations Team, Customers & Suppliers. **Responsibilities**: - Receiving...
-
Hire Controller
3 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Ltd Full time**Job Function**:To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities. **Reporting to**: Senior Hire Controller **Liaising with**: Drivers,...
-
Cost Controller
3 weeks ago
Normanton, United Kingdom Pratap Partnership Full time**An opportunity has arisen for a Cost Controller to join an innovative and diverse service provider based in Wakefield.** You will play a pivotal role in controlling project costs through cost analysis and reporting and ideally have a strong demonstrable background within a project or cost environment. **Key duties include**: - Tracking of jobs and...
-
Hire Controller
1 week ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**:To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales...
-
Hire Controller
3 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Ltd Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**:To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales...
-
Hire Controller
3 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Full-time **Working hours**: Mon - Fri, 8am - 5pm. **Job Function**:To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales...
-
Cost Controller
3 weeks ago
Normanton, United Kingdom WSG Energy Services Full timeAn opportunity has arisen to join an innovative and diverse Energy Industry service provider. We are seeking a Cost Controller to join our team based in Normanton, Wakefield with regular travel to Cramlington, Northumberland. You will play a pivotal role in controlling project costs through cost analysis and reporting and ideally have a strong demonstrable...
