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Service Manager
3 months ago
**MB313: Service Manager**
**Location**: Home Counties
**Salary**: £45,000pa
**Additional Benefits**: 10% annual bonus, Electric company car scheme (no personal tax to pay), Private Medical Healthcare, 25 days paid leave (plus Bank Holidays)
**Overview**:
First Military Recruitment is proudly working in partnership with a fantastic engineering business who are looking to recruit a Service Manager to manage their team of Engineers and to be the main point of contact for all serving clients within a geographiclocation (Home Counties).
The Service Manager will provide a full aftercare service in addition to help troubleshoot and book Engineers' availability accordingly. This is an excellent opportunity to join an established business in addition to offering career progression.
**Duties and Responsibilities**:
- Daily allocation of work to Field Engineers.
- Ensuring engineers are working efficiently, following all processes, and are working safely.
- Ensuring lift breakdowns are returned to service as soon as possible.
- Attendance at customer review KPI meetings.
- Carrying out maintenance quality audits.
- Audits, Expenses, Overtime.
- Work quality review discussions.
- Monitoring and rebalancing service routes as necessary.
- Monitoring/scheduling repair completion.
- Monitoring/scheduling consultant audit repair.
- Service Administration support.
- Repair sales on existing service portfolio.
- New contracts dilapidation survey.
- Credit control assistance with finance team.
- Deciphering whether works are chargeable given the contract in place.
**Skills and Experience**:
- Good Communications skills, being able to deal with customer representatives, suppliers,’ and engineers.
- Basic IT skills, specifically, MS Word, Excel, and Project.
- Reasonable literary and numerate skills.
- Engineering experience: mechanical, electrical, or electronic.
- Man-management experience.
- Presentable appearance.
- Problem solving mindset.
- Results oriented.
**MB313:Service Manager**
**Location: ** Home Counties
**Salary: ** £45,000pa
**Additional Benefits**: 10% annual bonus, Electric company car scheme (no personal tax to pay), Private Medical Healthcare, 25 days paid leave (plus Bank Holidays)
