Service Delivery Manager
3 days ago
About the Role:
We are seeking a highly skilled Service Delivery Manager to join our team at Shared Services Connected Ltd. As a Service Delivery Manager, you will be responsible for ensuring the successful delivery of services to our clients, driving business growth, and improving client satisfaction.
Key Responsibilities:
- Develop and implement service delivery strategies to meet business objectives and drive revenue growth.
- Manage and oversee the delivery of services to ensure they meet client expectations and contractual requirements.
- Collaborate with cross-functional teams to identify and implement process improvements and optimize service delivery.
- Develop and maintain relationships with clients to ensure their needs are met and exceeded.
- Manage and report on service delivery performance metrics to ensure alignment with business objectives.
- Ensure compliance with regulatory requirements and industry standards.
- Develop and implement training programs to enhance the skills and knowledge of service delivery teams.
- Stay up-to-date with industry trends and best practices to ensure the delivery of innovative and effective services.
Requirements:
- Proven experience in service delivery management, preferably in a similar industry.
- Strong understanding of service delivery models and metrics.
- Effective time management and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent communication and interpersonal skills.
- Professional certification in service management, such as ITIL.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Flexible working arrangements to support work-life balance.
Security Clearance: The successful candidate will require a Security Clearance Level of SC or higher.
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