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Service Delivery Executive
2 months ago
Service Delivery Executive
Apply now »
Date:21 Aug 2024
Location: Farnborough, HAM, GB
Company: MSX INTERNATIONAL
Service Delivery Executive
Up £35,000 per year (depending on experience)
Permanent, 40 hours a week
Farnborough, Hybrid
Are you an automotive expert looking for a new challenge?
MSX International has the job for you
MSX International is looking for a talented Service Delivery Executive to join our busy BMW team in our client's site, Farnborough.
The Role
This role supports the field-based members of our team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Additionally, the Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Using your passion, technical skills and knowledge, Service Delivery Executive will:
- Create reports and presentations in a timely manner;
- Manage incoming/outgoing correspondence;
- Act as the first point of contact for Retailers;
- Act as a conduit between Retailers and the client;
- Complete tasks requiring Retailer contact on behalf of the client;
- Build and manage relationships with customers;
- Ensure high quality standards are maintained at all times. About you We are looking for a Service Delivery Executive with an embedded passion for the automotive industry. Our ideal candidate will have great organisational and time management skills as well as:
- Experience in Customer Service
- Experience in Automotive Aftersales
- Experience of creating and formatting PowerPoint presentations
- Experience working with Excel to an intermediate/advanced level
- Good Automotive Aftersales knowledge (desirable)
- Good Retailer network knowledge (desirable)
- Knowledge of business metrics and KPI's What's in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
- up to £35,000 per year (depending on experience)
- work for an innovative brand in their modern training facilities
- 25 days annual leave, plus bank holidays
- cash back health care scheme
- potential to progress within the company, with global opportunities updated regularly Working pattern and location
- 40 hours per week
- Monday - Friday
- Hybrid working
- Office in Farnborough
- Permanent contract About MSX: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions The MSXI Vision To enhance every journey in the world of mobility MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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