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Service Delivery Manager

2 months ago


Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time
Job Description

About the Role:

We are seeking an experienced Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients.

Key Responsibilities:

  • Develop and implement service delivery strategies to meet business objectives
  • Manage and coordinate service delivery teams to ensure timely and quality delivery of services
  • Collaborate with stakeholders to identify and prioritize service delivery requirements
  • Monitor and report on service delivery performance metrics
  • Identify and implement opportunities for service improvement and innovation
  • Ensure compliance with relevant policies, procedures, and regulatory requirements
  • Develop and maintain relationships with clients and stakeholders to ensure excellent customer service

Requirements:

  • Proven experience in service delivery management, preferably in a similar industry
  • Strong leadership and management skills, with the ability to motivate and inspire teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
  • Ability to analyze complex data and identify opportunities for service improvement
  • Strong problem-solving and decision-making skills, with the ability to work under pressure
  • Knowledge of IT service management frameworks, such as ITIL

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to work with a talented team of professionals

How to Apply:

If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].