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Service Delivery Manager
2 months ago
About the Role:
We are seeking an experienced Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients.
Key Responsibilities:
- Develop and implement service delivery strategies to meet business objectives
- Manage and coordinate service delivery teams to ensure timely and quality delivery of services
- Collaborate with stakeholders to identify and prioritize service delivery requirements
- Monitor and report on service delivery performance metrics
- Identify and implement opportunities for service improvement and innovation
- Ensure compliance with relevant policies, procedures, and regulatory requirements
- Develop and maintain relationships with clients and stakeholders to ensure excellent customer service
Requirements:
- Proven experience in service delivery management, preferably in a similar industry
- Strong leadership and management skills, with the ability to motivate and inspire teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
- Ability to analyze complex data and identify opportunities for service improvement
- Strong problem-solving and decision-making skills, with the ability to work under pressure
- Knowledge of IT service management frameworks, such as ITIL
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
How to Apply:
If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].