Service Delivery Manager

3 weeks ago

Farnborough, Hampshire, United Kingdom Sopra Steria - UK Full time
Service Manager Opportunity

We are seeking a highly skilled Service Manager to join our team at Sopra Steria - UK. As a Service Manager, you will be responsible for owning and delivering medium-scale services or taking ownership of part of a large service under the direction of a senior service manager.

This is a critical role in support of one of our secure accounts, and the successful candidate will hold an active NSV level at Security Check (SC) or above.

Key Responsibilities:
  • Supports strategic revenue growth by managing services and showcasing Sopra Steria's offerings to drive business growth and improve client satisfaction.
  • Ensures new/transitioning services are fit for purpose with minimal impact.
  • Defines and agrees service scope with clients.
  • Implements performance indicators to monitor service delivery against SLAs and demonstrates efficiency.
  • Ensures services meet contractual requirements, takes corrective actions when needed.
  • Manages partners, suppliers, and mitigates risks.
  • Champions industry-standard methods and fosters skill development within the team while providing effective leadership and performance management.
  • Understands service delivery models.
  • Effective time management and adept at chairing CAB's.
  • Takes accountability and ownership for delivering good service.
  • Partner management and communication.
  • IT services background.
  • Professional SM qualification such as ITIL4 (foundation).
  • Customer Experience Management (CXM & XLAs).
  • Knowledge of Agile ways of working.

We offer a range of flexible working arrangements to promote work/life balance, increase motivation, reduce stress, and improve performance and productivity.

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