Service Management and Monitoring Lead

2 months ago

Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time

About the Role:

We are seeking an experienced Service Delivery and Operations Manager to join our team at Shared Services Connected Ltd. As a key member of our organization, you will be responsible for managing services and ensuring their successful delivery to our clients.

Key Responsibilities:

  • Develop and implement service delivery strategies to meet business objectives and improve client satisfaction.
  • Manage service teams to ensure effective service delivery, quality, and customer satisfaction.
  • Collaborate with stakeholders to identify and mitigate risks, and ensure compliance with contractual and regulatory requirements.
  • Develop and maintain relationships with clients, partners, and suppliers to ensure effective service delivery and partnership.
  • Monitor and report on service performance, identifying areas for improvement and implementing corrective actions.
  • Ensure effective security controls and compliance with contractual and regulatory requirements.
  • Stay up-to-date with industry trends and best practices, and implement new technologies and methodologies to improve service delivery.
  • Provide leadership and guidance to team members, and support their professional development and growth.

Requirements:

  • Proven experience in service delivery and operations management, preferably in a similar industry.
  • Strong leadership and management skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, partners, and stakeholders.
  • Ability to analyze complex data and identify areas for improvement.
  • Strong problem-solving and decision-making skills, with the ability to work under pressure and meet deadlines.
  • Knowledge of industry trends and best practices, and ability to implement new technologies and methodologies.

Desirable Qualifications:

  • Professional service management qualification, such as ITIL4.
  • Experience with Agile methodologies and customer experience management.
  • Knowledge of security controls and compliance requirements.

About Us:

Shared Services Connected Ltd is a leading provider of digital solutions to Central Government clients. We operate in a unique and privileged environment, and our work makes a real difference to our clients' goals of national security. We offer a range of benefits, including a competitive salary, flexible working arrangements, and opportunities for professional development and growth.

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